Why Can’t I Add a DNS Record? If you’re unable to add a DNS record, it could be due to several factors, including: Incorrect Record Format: Ensure that the DNS record you’re trying to add follows the correct syntax and includes all required fields. DNS Hosting Limitations: Some DNS hosting services may have limits on
How to Set Up Instances to Be Accessible by Public IP Assign a Public IP Address to security Assign the Public IP: Log in to your IP ServerOne portal. Navigate to the NovaCloud > Security Groups section. Add the public IP address add you want access your instance. Note: For mor information, you may refer to
How do I detach volumes? You will not be able to detach volume for an instance, neither it is power up or power down.
FAQ: Wildcard SSL Certificates What does a wildcard SSL certificate cover? If you purchased a wildcard SSL certificate for *.yourdomain.com.my. The SSL will secure all first-level subdomains of yourdomain.com.my. For example: sub.yourdomain.com.my api.yourdomain.com.my mail.yourdomain.com.my However, it will not secure (second-level subdomains): www.sub.yourdomain.com.my domain.sub.yourdomain.com.my Why doesn’t yourdomain.com.my work with my wildcard certificate? The
How to request an invoice to purchase a new SSL certificate or domain name? We recommend purchasing SSL certificate/domain name through our Customer Portal. This allows our system to process your order automatically, and once completed, you can download your invoice directly from the portal by navigating to the Billing & Payment section on
FAQ on Statamic CMS Support Do you support Statamic? Yes, we support hosting environments that are compatible with Statamic CMS. Statamic is a flat-file CMS that requires a web server with PHP support, and our hosting plans provide a suitable environment to run Statamic effectively. We offer configurations and technical resources to help you deploy
How Many Websites Can a Cloud Server Host? The number of websites a cloud server can host depends on several factors, including the server’s specifications (such as C2, C4, C8, C16, and C32 instances), as well as the resource needs of each website. Here’s a general guide to help estimate capacity based on these factors.
What Should I Do If I’m Having Trouble Sending Emails with Attachments? If you’re experiencing issues when trying to send emails with attachments, there are a few potential causes and troubleshooting steps to help resolve the problem. Troubleshooting Steps 1. Check Attachment Size Most email servers, impose size limits on attachments. Check if the
Why am I not receiving the SMS for verification code on my mobile? The SMS verification code may not be received due to one of the following reasons: The phone number format is incorrect; it should start with +6 for local numbers. For international numbers, there may be connectivity issues with the mobile network. Please
How Can I Get the Latest Installed Certificate for My Wildcard SSL? To retrieve the latest installed certificate for your Wildcard SSL across different environments, follow these steps based on your server type: DirectAdmin, cPanel, Linux, or Windows Server. Retrieving the Latest Wildcard SSL Certificate in DirectAdmin Log into DirectAdmin: Access your DirectAdmin control panel.