I just changed my company name in the customer portal, how to change the invoice details? When you update your company name in the customer portal, the invoice details require manual synchronization. For proforma invoices, simply send an email from your registered email address to billing@ipserverone.com, requesting the company name to be updated on
How to change date or time for Data Center visitation? You can modify the date or time of your visitation request while it is still in pending status. However, once a booking ID is generated, editing the date or time is no longer available. In this case, please submit a ticket to our Technical Support
Why can’t I see my cloud credit balance after purchase? If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons: Delayed processing: The payment may not have been fully processed or confirmed yet at our side. Account synchronization issues: There may be a delay
Why did my domain registration fail? A domain registration may fail for several common reasons: Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent successful registration. Domain Restrictions: Some domain extensions have specific restrictions or requirements based on their extension or intended content. For further assistance, please contact
Why was my domain transfer rejected? A domain transfer request may be rejected during processing due to an Admin Approval Timeout. For TLD domains, the admin must approve the transfer by clicking the link in the provided email within a specified timeframe (typically 5 days). If this step is missed, the transfer is automatically canceled.
How long does domain name registration take? Domain name registration typically takes a few minutes to a few hours, depending on the domain type: TLD Domains: Usually registered in few minutes or within 1 hour, with a confirmation email sent upon completion. Malaysian Domains: Generally completed within 1 to 3 hours, with a confirmation email
How can I check the status of a domain name registration? To check your domain registration status: Check for Confirmation Email: You’ll receive a confirmation email once registration is complete. Use WHOIS Lookup: If the domain shows up in WHOIS, it’s successfully registered (note that some country-specific domains may need extra verification). Contact Support: For
Could you recommend a cloud server suitable for hosting WordPress and WooCommerce sites? Thank you for your interest in our services. We recommend starting with the Cloud General Opt-C2 plan as a baseline option. Alternatively, you can use our NovaCloud calculator at https://nova-calc.ipserverone.com/ to customize your server specifications and receive an estimated cost. If you
Can you suggest a suitable plan to host a website and email? Thank you for your interest in our services. We recommend starting with Nova Cloud Hosting at minimal specifications to meet your initial requirements. For efficient management of your website and email, consider adding a control panel such as DirectAdmin or cPanel. Additionally, DNS
Cloud system overview: Is there documentation to help me? Cloud hosting operates by leveraging a network of remote servers on the internet to store, manage, and process data, rather than relying on a single physical server. You can set up your own instance through our customer portal. For guidance, please refer to the user guide: