Late payment charge To ensure timely payments and uninterrupted services, a late payment charge will apply to any overdue invoices. A 1.5% monthly fee will be imposed on the outstanding balance starting from the invoice due date until the payment is received in full. Example If your outstanding balance is RM1,000 and payment is
How to disable object storage? If you wish to disable your Object Storage, please ensure the following conditions are met first: Your bucket is empty (no items stored). Your bucket is set to Public. You have active cloud points. If these conditions are not met, you may encounter the following error messages: Bucket
How can I find the pricing for Bare Metal Servers? Thank you for reaching out and for your interest in our services. You can view the pricing details on our dedicated webpage: https://www.ipserverone.com/bare-metal/. If you’d like to discuss your requirements further, you may choose the “Connect with Sales” option or share your contact details via
How can I request a proforma invoice for cloud credit point top-up to prepare payment? Cloud credit top-up can be done through the Customer Portal at https://portal.ipserverone.com. For step-by-step instructions, you may also refer to this guide: How to Top Up Points for Cloud Credit. If you require a proforma invoice to prepare your payment,
I want to pay using credit card but got a message saying there is a linked card. What should I do? If you see this error message, here’s how you can fix it: Check your account Check your payment method under My Account if there is any card saved or linked. If you
How to revoke SSL order? You can request to revoke (cancel) your SSL certificate under these conditions: Within 7 days from the date you received the SSL certificate from us, OR If there is a problem with the SSL certificate. To request a revoke, simply: Submit a support ticket through the Customer Portal, OR
How to rename project name? At the moment, renaming a project for your Instance is not available. Once a project name has been registered, it will remain permanent until the project is deleted. However, you do have the option to rename your Instance. This allows you to better organize and identify your resources without affecting
What should I do if I receive an email to verify a service ownership transfer? If you receive an email to verify a service ownership transfer, here’s what you should do: Understand why you received the email Since your address is listed as the primary email, you are receiving this notification because the current owner
I received an email asking me to verify a transfer. What does this mean (regarding domain transfer)? You received this email because your address is listed as the registrant or admin contact for the domain. The domain is currently in the process of being transferred. As the registrant or admin, you need to approve the
What should I do if my vehicle number is not registered for my data center visit? You will need to resubmit your Data Center visitation request with the updated vehicle number through the Customer Portal. As visitation approval may take some time, we recommend that you plan your visit and submit the request at