What Should I Do If I Can’t Access My Server Through Port 3306? 1. Check MySQL Configuration Ensure that MySQL is configured to allow remote connections. In the MySQL configuration file (my.cnf or mysqld.cnf): Look for the line: bind-address = 127.0.0.1 Change it to: bind-address = 0.0.0.0 Restart the MySQL service after making changes:
We are planning to migrate from a physical server to a private cloud server. Can you provide more information about your private cloud services? Thank you for your interest in our private cloud server. To better understand your requirements and provide the best solution, please share the specifications of your current physical server: vCPU Requirement
I need IT solutions and web hosting for my WordPress website. What do you recommend? If you’re looking for WordPress hosting, we recommend subscribing to NovaCloud Hosting, starting with a minimal specification plan that suits your needs. You can explore our plans here: NovaCloud Hosting. To effectively manage your website and emails, you will also
How can I migrate my company website domain to our current email domain? To migrate your company website domain to your current email domain, we first need to check your existing hosting platform. If your current email domain is hosted on an email server (email hosting plan), the website domain cannot be migrated to
What Should I Do If I Can’t Connect to FTP? 1. Verify FTP Settings Double-check the FTP settings in your client software (e.g., FileZilla, Cyberduck): Host: Your domain name or server IP address. Username: Your FTP username. Password: Your FTP password. Port: Use 21 for FTP or 22 for SFTP. Connection Type: Select “Plain FTP”
What Should I Do If I Can’t Access WHM or SSH Into My Server? 1. Check Your IP Address Block Your IP address may be blocked by the server’s firewall. To check this: Visit a website to find your current public IP address (e.g., https://whatismyipaddress.com). Contact our support team to verify if your IP is
Can I Log into Gmail Using My Custom Email Address? Yes, you can log into Gmail using your custom email address if it has been set up with Google Workspace (formerly G Suite) or configured as a linked account in Gmail. Below are the scenarios and steps to achieve this: 1. If You Use Google
Does Installation Include Converting and Installing the SSL Certificate on the Server? Yes, installation can include converting and installing the SSL certificate on your server. However, whether this service is provided and the associated costs depend on whether the installation is for our server or a third-party server, as pricing may vary. For more
What File Extension Is Used for SSL Certificates? SSL certificates can use several file extensions depending on the format and purpose of the file. Below are the common file extensions used for SSL certificates: 1. .crt or .cer These extensions are used for the certificate itself, typically in X.509 format. They store the public key
Do I Need to Manually Install Modules When Setting Up a WordPress Instance on My Server? Yes, when setting up a WordPress instance on your server, you may need to manually install and configure certain modules or extensions depending on your server setup. These modules are required to ensure WordPress functions properly. Below is a