What is the difference between cloud NAS and on-premise NAS? Cloud NAS provides remote access to data stored in the cloud, allowing users to access files from anywhere with an internet connection. In contrast, on-premise NAS (Network Attached Storage) refers to physical storage devices located within an organization’s premises. Cloud NAS eliminates the need for
What should I do if I’m unable to complete payment? If you’re unable to complete the payment, there are two possible scenarios to consider: Partial payment already made but unable to complete the balance payment: If you have previously made a partial payment but are unable to pay the remaining balance, your services will
What is NovaVault (NAS) Novavould or Cloud NAS (Network Attached Storage) refers to a centralized data storage solution that combines traditional NAS technology with cloud computing. It allows users to store, manage, and access data over the internet, providing the benefits of both local and cloud storage. With cloud NAS, you can enjoy features like
Can I extend the expiration date for my service while my finance arranging the payment? If you need more time to complete the payment, we recommend contacting our team at collection@ipserverone.com for further assistance. Please note that failing to inform us may result in service interruptions
How to get an invoice for the item in the cart? A tax invoice will be automatically generated once the payment for the item in your cart has been successfully processed. If you require an invoice prior to making the payment to complete your internal processes, you may provide a Purchase Order (PO) to
How can I check my service order status? If you have purchased a service through our Customer Portal and received a payment confirmation, rest assured, that your order has been successfully submitted. For added assurance, especially if you have been in contact with our Sales team, we encourage you to verify the order details directly
How to redirect my new domain to my existing domain? Before you get started, ensure that your new domain is active and has DNS hosting. DNS hosting is essential to manage the necessary records for redirection. Once confirmed, follow these steps: Configure the DNS records in your new domain: Log in to your new domain’s
How to check the domain name status whether active or expired? You can check the domain status via a Whois checker: For Malaysian domains (.MY domain extension): Visit MYNIC Whois. For other TLDs and international domains: Use Whois WEBNIC. If the domain has expired, all related services will be interrupted. After renewing the domain,
DMARC issues when sending emails to Google Why are my emails to Google being rejected due to DMARC issues? Google enforces strict email authentication policies. If your domain’s DMARC (Domain-based Message Authentication, Reporting & Conformance) record is misconfigured, Google may reject or flag your emails as spam. This happens when your SPF (Sender Policy
What are the common email error codes and their meanings? Error 421 – Service not available, closing transmission channel Meaning: Temporary server issue. Resolution: Try resending later. If persistent, contact support@ipserverone.com to ensure the server is working. Error 450 – Requested mail action not taken: mailbox unavailable Meaning: The recipient’s mailbox is either full