FAQ: I’ve lost access to my email account and my phone number, please help to update the latest email. If you no longer have access to both the email address and phone number associated with your IP ServerOne account, no worries — we’re here to help you through the update process. To begin, please send
Where is your address? Could you elaborate further on “your address”? Are you referring to IP ServerOne’s office address, an IP address related to your service, or the location of our data center? Once we have the details, we will provide the information accordingly.
Will I be charged when my server is offline? Yes, charges may still apply even when your server is offline, depending on how the instance was created and its current status. For Cloud instances created through the Customer Portal:If you stop or power off your server, charges for the compute resources (CPU and RAM)
Can you forward the proforma invoice for us to make payment? You can retrieve or self-generate the proforma invoice through the customer portal. Here is the guide to generate the proforma invoice through the customer portal: Self-generate proforma invoice. Alternatively, if you do not have the access to the Customer Portal, you may request
Can I change my domain name after purchasing it? Once a domain name is purchased and registered, it cannot be changed. This is because domain names are unique and permanently registered under the selected name. If you wish to use a different domain name, you will need to register a new domain. The original
Does IP ServerOne offer an equipment disposal service? Thank you for your inquiry regarding hardware equipment disposal. While this service is not part of our standard offerings and is not listed in our current product catalog, we encourage you to contact our Sales team. They may be able to propose a suitable solution based
Where can I get my E-Invoice? To receive your E-Invoice, please ensure that your Tax Identification Number (TIN) has been updated in the Customer Portal. If you haven’t updated your tax details yet, refer to this guide: How to update Tax Identification Number (TIN) through the Customer Portal Once your tax information is updated,
Type of Virtualization Used by Novacloud 🧠 What Type of Virtualization is Novacloud Using? Our Novacloud platform uses KVM (Kernel-based Virtual Machine) virtualization technology. KVM provides full virtualization, which means each virtual machine (VM) runs its own isolated environment with its own operating system and dedicated virtual hardware (CPU, RAM, Disk, etc.). This ensures better
Is Novacloud using KVM or OpenVZ? Our NovaCloud service is powered by KVM (Kernel-based Virtual Machine) virtualization technology. KVM provides full virtualization, ensuring better performance, flexibility, and stronger isolation between virtual machines compared to OpenVZ. This allows you to enjoy dedicated resources and higher customization options for your cloud instances. If you want more technical
What is the price for Nova AI? Nova AI is our intelligent chatbot assistant, available 24/7 and free of charge as part of our customer support service. It helps with general inquiries, technical troubleshooting, billing and renewal matters, as well as product information for services like Nova GPU, Cloud Nova, domain services, Data Protection, Storage,