Why is my domain already suspended if its expiry date is today? If your domain’s expiry date is 01/01/2024, it will be automatically suspended at 12:00 AM on that date if no renewal has been processed. Hence, any services linked to that expired domain will be affected as well. We recommend ensuring your renewal
Can I still renew my domain name if it has expired? Yes, you can renew your domain name even if it is in an expired status. Please note that the expired status lasts for 40 days after the expiry date. If your domain has exceeded this period and entered Redemption Grace Period, a reactivation fee
Can I request to change the billing address on past invoice? Once an invoice has been paid, we are unable to make any amendments to the information. If you need to update any details, please do so through IP ServerOne’s Customer Portal before invoice is generated. Additionally, please ensure that there are no pending proforma
How do I manage my .MY domain? You can easily manage your .MY domain name through IP ServerOne’s Customer Portal at https://portal.ipserverone.com. Once logged in, navigate to Domain under My Services, click View for the domain you wish to manage, and then select Manage. If you need to update your nameserver or WHOIS details,
Please change my domain status from Client Transfer Prohibited to ok To change your domain status from clientTransferProhibited (locked) to OK (unlocked), the process depends on your domain provider. If your domain is managed by IP ServerOne, you will need to request an unlock by emailing cs@ipserverone.com using the registered email address. For domains with other
How to migrate in my domain to IP ServerOne? Ensure your domain is active and that the transfer is initiated at least 10 days before the expiry date. Your current domain provider must unlock the domain, disable WHOIS privacy, and provide you with the EPP code. Once you have the EPP code, please send
How do I check if my domain has a registrar lock before transferring it out? To check if your domain is locked (also called a registrar lock), you can do a WHOIS lookup by visiting this link: WHOIS Lookup. The result will show the status of your domain, including whether it is ok or
How do I update my DNS if I’m using IPServerOne Name Servers? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com:
I use DNS from IPServerOne, how to update my DNS? If you are using IPServerOne as your Name Server provider, DNS management will depend on the specific Name Servers: Name Servers ns-1510.ipxcdn.com and ns-2379.ipxcdn.com: Manage DNS records via the customer portal. Refer to this guide for step-by-step instructions. Name Servers pdns1.ipserverone.com and pdns2.ipserverone.com: Access the
How do I migrate out my domain to new provider? To migrate out a domain name, you may refer to this guide: https://www.ipserverone.info/knowledge-base/how-to-transfer-out-domain-from-ip-serverone/ If you wish to migrate out your hosting (email & website), please back up all your data to prevent loss during migration. Do ensure to update your DNS records to point