Backup and Restoration Services What Is the Typical Time Frame for Database Restoration After an Accidental Deletion? The typical time frame for database restoration depends on factors like the size of the database, the type of backup solution, and the complexity of the recovery process. With our managed backup solutions, most databases can be
How to change the renewal term for my proforma invoice? The generated proforma invoice will follow the renewal term of the previous year. If you wish to change the renewal term for the service renewal in the proforma invoice, you may send an email to billing@ipserverone.com and specify for how may years you wish
How to check my outstanding invoice? You may check on your outstanding invoice in IP ServerOne’s Customer Portal by following the steps below: Login to IP ServerOne’s Customer Portal using the email address registered, Click on Billing & Payment from the left-hand menu, You will be at Pending Payment page. Click on Tax Invoice to
How to terminate my domain name? To terminate your domain name, please submit a ticket to Customer Support or email us at cs@ipserverone.com. This will help ensure that our system stops sending you renewal reminders in the future. Please note that you may still receive renewal reminders from our Registry (MYNIC/WebNIC), but you can
How can I increase the instance limit? For a request to increase instance limit, you may submit a ticket to Technical Support or send in an email to support@ipserverone.com. However, approval is subject to our management.
Can I change the company name in the invoice generated today? If you require to change the company name in the tax invoice created today, you may send in an email to billing@ipserverone.com on the request. However, do note that if the invoice has been paid or it was created on the month before,
How to Migrate Your Email & Website to IP ServerOne If you’re looking to transfer your email and website to our services, you’ve come to the right place. To ensure a seamless transition, we recommend providing your current hosting specifications to sales@ipserverone.com for a personalized quotation. Follow These Steps After Signing the Quotation: Backup Your
Why am I getting the “Volume Cannot Be Extended” error? The default volume limit for cloud instances is set to 2TB. If you see the error message, “Volume cannot be extended as it will exceed the project limit. Please ensure you have sufficient remaining space allocated to your project,” it likely means your total
FAQ: How do I log in to my newly registered linked email? To log in to your newly registered linked email, follow these steps: Access the Webmail: Go to the Webmail login page by visiting https://webmail.yourdomain.com/. Replace “yourdomain.com” with the domain name associated with your email account. Enter Your Login Credentials: In the username
Why can’t I receive emails for my Domain? If you’re having trouble receiving emails for your domain, several factors could be contributing to the issue. Here’s a checklist to help you troubleshoot the problem: Domain status It could be due to your domain was expired so the email wasn’t able to find your