How can I resolve issues verifying my mobile number? If you haven’t received the SMS verification code, please email us at cs@ipserverone.com from your registered email address. Please provide your mobile number for assistance with verification.
Who is my domain provider and where can I find their contact details? A domain provider (or domain registrar) is the company that helps you register and manage your domain name (e.g., yourdomain.com.my). They also take care of tasks like renewing, transferring, and setting up DNS for your domain. To find out who your
How do I check the status of my domain transfer? Domain transfers typically take 5 to 10 days to complete. During this time, both the Registry and the losing Registrar need to verify the details before approving the transfer, which may cause delays depending on the processes of the domain providers involved. If you’re
Where can I update my DNS records? To manage or update DNS records, begin by identifying your Name Server provider, as the process may vary by platform. You can confirm your Name Server details through your domain management dashboard, WHOIS , or at DNS tool like https://intodns.com/ to determine the correct DNS management platform. Could you
Where Can I Create a Subdomain? You can create a subdomain using various control panels provided by IP ServerOne. Important Note: Make sure to create the subdomain on the hosting server where the main domain is hosted. If the main domain is hosted elsewhere, the subdomain setup needs to be done on that specific server.
Can I transfer a domain name if the domain name has already expired? It is not possible to transfer a domain name if it has already expired. To initiate the transfer, it is necessary to first renew the domain with your current provider. Once the domain is reactivated, you will be able to proceed with
Ransomware Protection and Data Recovery Package Does IP ServerOne provide a service for ransomware protection and data recovery? Yes, IP ServerOne offers a variety of data backup and security services that can help protect your business from ransomware attacks and assist in data recovery. Our backup solutions and data recovery services are designed to
How can I connect my IPServerOne Hosting to WordPress? To “connect” your IPServerOne hosting to WordPress, you need to install WordPress on your hosting account. Depending on your server setup, you can follow the installation process that suits your environment. Here’s how you can do it: If you’re using DirectAdmin as your control panel,
Why am I unable to access MYNIC Selfcare? Please note that the MYNIC Selfcare portal is no longer available for individual password management, as control has been centralized. All .MY and .COM.MY domain names are now fully managed through IP ServerOne’s Customer Portal. Within the Customer Portal, you can easily update your nameservers, modify
How to check who is the domain provider for my domain name? If your domain ends with .my, you can refer to this link: https://mynic.my/whois#suggestedresult For other top-level domains (such as .com, .asia, .net, or any domain other than .my), you can check: https://iwhois.webnic.cc/jsp/whois_captcha.jsp