I would like to know more about your services. Can someone arrange a call with me? Thank you for your interest in IPServerOne! If you would like us to arrange a call, please submit your request along with your contact details through one of the following options: Contact Form: https://www.ipserverone.com/contact-us-via-chat/ Live Chat: Select the “Chat
Hello IPServerOne Hello and thank you for reaching out to IPServerOne! 😊 How can I assist you today? If you need more information about our products and services, feel free to visit our website: www.ipserverone.com
How to check If my Domain is active? Use a WHOIS lookup tool (e.g., who.is) to check the registration status. Perform a DNS check to see if the domain is resolving properly. If your domain is not activated within the expected timeframe, please ensure: ✔ Your payment was successfully processed. ✔ You have received a
When Will My Domain Be Activated After Registration? The activation time for a domain after registration depends on the domain extension (TLD) and other factors. 1. Instant Activation (Few Minutes to Hours) Most standard domains (e.g., .com, .net, .org, .my) are registered and activated within minutes to a few hours after successful payment. While the
Can I Speak to a Human Agent? Yes, you can speak with a human agent through our live chat. Simply select the “Connect with Support Member” option for assistance. If you reach out during working hours, a live agent will assist you immediately. If you contact us after working hours, your request will be escalated
Can You Call Me? If you would like us to call you, please provide your contact details through one of the following options: Submit your request via our contact form: https://www.ipserverone.com/contact-us-via-chat/ Use the Chat With Human option in our live chat for assistance. Our team will get in touch with you as soon as possible.
How to Renew Services? You can renew your services through the IPServerOne Customer Portal at https://portal.ipserverone.com or via manual bank transfer. Option 1: Online Payment (via Customer Portal) 1. Self-Renewal via Customer Portal: The steps as in this guide: How to Renew Services Through the Portal 2. Renewal via Pending Invoices: If you have an
What are the customer responsibilities? As a customer of IP ServerOne, you are responsible for making timely payments and ensuring your service renewal before expiry to avoid disruptions. Keep your account secure, update passwords regularly, and maintain backups of important data. Follow our terms of service, avoid misuse, and ensure your software and applications are
How Can I speak to the live agent? If you wish to chat with a human, you can select the “Connect with Support Member” option if available. If the option is not visible, you may type “human” and our AI chatbot will guide you to connect with a live agent. Please note that live agents
Why should I choose IP ServerOne as my provider? At IP ServerOne, we don’t just offer cloud services—we build lasting partnerships. As a leading managed cloud service provider in Malaysia with a growing presence across Southeast Asia, we combine over two decades of hosting expertise with hospitality-centric support to meet your unique business needs. Our