Can I Speak to a Human Agent? Yes, you can speak with a human agent through our live chat. Simply select the “Connect with Support Member” option for assistance. If you reach out during working hours, a live agent will assist you immediately. If you contact us after working hours, your request will be escalated
Can You Call Me? If you would like us to call you, please provide your contact details through one of the following options: Submit your request via our contact form: https://www.ipserverone.com/contact-us-via-chat/ Use the Chat With Human option in our live chat for assistance. Our team will get in touch with you as soon as possible.
How to Renew Services? You can renew your services through the IPServerOne Customer Portal at https://portal.ipserverone.com or via manual bank transfer. Option 1: Online Payment (via Customer Portal) 1. Self-Renewal via Customer Portal: The steps as in this guide: How to Renew Services Through the Portal 2. Renewal via Pending Invoices: If you have an
What are the customer responsibilities? As a customer of IP ServerOne, you are responsible for making timely payments and ensuring your service renewal before expiry to avoid disruptions. Keep your account secure, update passwords regularly, and maintain backups of important data. Follow our terms of service, avoid misuse, and ensure your software and applications are
How Can I speak to the live agent? If you wish to chat with a human, you can select the “Connect with Support Member” option if available. If the option is not visible, you may type “human” and our AI chatbot will guide you to connect with a live agent. Please note that live agents
Why should I choose IP ServerOne as my provider? At IP ServerOne, we don’t just offer cloud services—we build lasting partnerships. As a leading managed cloud service provider in Malaysia with a growing presence across Southeast Asia, we combine over two decades of hosting expertise with hospitality-centric support to meet your unique business needs. Our
Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will
How much NovaCloud hosting charges? The cost of NovaCloud hosting depends on factors such as storage, instance size, and type. You can choose between a pay-per-use model, where you’re charged hourly, or a subscription-based option, which can be monthly. To estimate your NovaCloud costs, you can use IP ServerOne’s cloud calculator here.
Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card? If the Proceed to Pay button is disabled while attempting to renew your domain via the Customer Portal, it could be due to the following reasons: Pop-Up Blocker Enabled: If your browser’s pop-up blocker is enabled, it