Do you offer Google Workspace accounts? Thank you for your inquiry. Kindly be informed that we do not offer Google Workspace accounts. However, if you are looking for a reliable email hosting solution, we recommend exploring our LinkMail Email Hosting service as an alternative. Feel free to visit our website at https://www.ipserverone.com/email-hosting/. Kindly provide us
We are transitioning from an in-house system and exploring cloud hosting solutions to improve scalability. Can you provide more information? Thank you for reaching out to us. We understand that you are in the process of migrating from an in-house system and are exploring cloud solutions to enhance scalability and performance. Our NovaCloud platform offers
I’m looking for a server hosting solution for Docker deployment. Can you recommend an option? It’s intended for a small e-commerce platform. Thank you for reaching out to IP ServerOne. For your Docker deployment needs—particularly for a small to medium-sized e-commerce platform—our Cloud C2 or Cloud C4 server plans with a Linux operating system are
May I know the F.A.S.E? F.A.S.E is not a universally standardized acronym, but within IP ServerOne‘s ecosystem, it refers to their cloud server offerings: F.A.S.E = Flexible, Agile, Scalable, Efficient Here’s what each term represents: Flexible Customize your cloud resources (CPU, RAM, storage, etc.) based on your specific needs. Choose from different OS templates,
If I disable object storage, will my cloud credit stop charging? Yes, your Cloud Credit will stop being charged once you disable Object Storage. However, it’s important to follow these steps before disabling the service to ensure a clean and complete deactivation: Before You Disable Object Storage: Delete all access keys: Make sure no
How to check my Cloud credit usage? You can easily view your NovaCloud credit usage by following the steps below: Log in to your account at https://portal.ipserverone.com On the left-hand menu, click on NovaCloud to expand the dropdown Select Transactions from the dropdown menu At the top of the page, ensure your location is
Where can I get the 2FA to access my Customer Portal? Two-Factor Authentication (2FA) for the Customer Portal can be set up using one of the following methods: Email (registered with your account) SMS (to your registered phone number) Authenticator App (such as Google Authenticator or Microsoft Authenticator) To retrieve your 2FA code, please
How to disable 2FA if the current person in charge’s details are no longer valid? If the registered Person in Charge (PIC) is no longer available and you’re unable to access the account due to active Two-Factor Authentication (2FA), an internal verification process is required before we can disable 2FA. Scenario 1: Registered Email
Payment locked, how can I proceed to make payment? If your initial payment attempt fails, the system may temporarily lock the payment. This usually happens when the payment gateway flags the transaction as “processing.” To proceed with the payment immediately, you can cancel the pending transaction to unlock the payment option. 🔹 Follow this
Check email status To assist you better, could you please clarify which email status you are referring to? Are you: Checking the status of an email you sent to our support team, or Inquiring about the status of your email subscription (e.g., whether it is active or expired)? Providing this clarification will help us