How to Renew Services? You can renew your services through the IPServerOne Customer Portal at https://portal.ipserverone.com or via manual bank transfer. Option 1: Online Payment (via Customer Portal) 1. Self-Renewal via Customer Portal: The steps as in this guide: How to Renew Services Through the Portal 2. Renewal via Pending Invoices: If you have an
What are the customer responsibilities? As a customer of IP ServerOne, you are responsible for making timely payments and ensuring your service renewal before expiry to avoid disruptions. Keep your account secure, update passwords regularly, and maintain backups of important data. Follow our terms of service, avoid misuse, and ensure your software and applications are
How Can I speak to the live agent? If you wish to chat with a human, you can select the “Chat with Human” option if available. If the option is not visible, you may type “human,” and our AI chatbot will guide you to connect with a live agent. Please note that live agents are
Why should I choose IP ServerOne as my provider? IP ServerOne is a reliable hosting provider with high uptime, strong security, and 24/7 local support. With over 20 years of industry experience, we offer affordable and flexible plans suitable for businesses of all sizes. Our robust infrastructure ensures maximum uptime, while our global network delivers
Does NovaCloud come with an installed OS, or do I need to set it up myself? NovaCloud provides an installed operating system, but it depends on how you create your instance: Creating an Instance from an Image: If you create an instance using an image, the operating system you selected will be installed automatically. Creating
How can I contact the Data Center Manager or Operations Manager? If you need to reach out regarding Data Center or Operations-related matters, you can contact us through the following channels: General Line: You may call our Customer Support team at +603 2026 1688 for assistance. Email Us: Send an email to support@ipserverone.com, and our team will
How much NovaCloud charges? If you’re interested in NovaCloud and would like to know more about the charges, you can use our Cloud Calculator. It allows you to customize and estimate the cost of your cloud environment based on the CPU, memory, and operating system you prefer. Click here to access our Cloud Calculator.
Why is the Proceed to Pay button disabled when trying to renew my domain with a credit card? If the Proceed to Pay button is disabled while attempting to renew your domain via the Customer Portal, it could be due to the following reasons: Pop-Up Blocker Enabled: If your browser’s pop-up blocker is enabled, it
What products and services does IPServerOne offer? IPServerOne offers a wide range of products and services tailored to meet IT and business needs, including: Infrastructure Services & Data Center NovaCloud: Affordable, reliable, and secure cloud computing for everyone. Managed Private Cloud: Seamlessly manage virtual data centers. Acorn Recovery as a Service: Managed backup and disaster
How to print Network Bandwidth usage report? Currently, our Customer Portal does not have a built-in feature for printing the Network Bandwidth usage report. However, here’s how you can access and print the information based on your service type: For Hourly Cloud Services: Log in to the Customer Portal. Navigate to the Network tab to