Can I see the chatbot menu? Our chatbot doesn’t use a fixed or predefined menu, it will show you the right options based on your question. Instead of browsing through a long menu, just type your question naturally. The chatbot will then provide relevant quick links, FAQs, or Knowledge Base articles related to your request.
📘 Binding Two DNS Records to a Single Hostname How do I bind two DNS records to a single hostname? To bind two DNS records to a single hostname, you are essentially pointing one hostname to two different types of DNS records. This is commonly done when you want both A and MX, or A
Why I cannot find my GPU instances in the Customer Portal? NovaGPU is available to all customers who wish to subscribe. However, if you are unable to locate NovaGPU in your Customer Portal, it may be due to certain restrictions applied to your account. If you encounter this issue, please contact our Support team
Why didn’t I receive an email notification for my expiring domain? Our system usually sends reminder notifications 90, 60, 30, 7, and 1 day before your domain service expires. If you have not received any, please first check your spam or junk folder, as the emails might have been filtered there. If you still
Is the RTX 4090 24GB still available? IP ServerOne offers GPU servers that support a range of high-performance models, including the NVIDIA RTX 4090 (24GB). You can explore the specifications and configurations via these pages: NovaGPU (Cloud-based): Ideal for on-demand, scalable GPU power without the need to manage physical hardware. GPU Server (Physical Server):
Do you have a DRC package/plan? If DRC you are referring to Disaster Recovery as a Service (DRaaS), yes, IP ServerOne offers customized DRaaS solutions tailored to your current systems and infrastructure. Our DRaaS service ensures that: Backups remain updated and complete, allowing us to restore the most recent version in the event of
How does Acorn Recovery differ from standard BaaS or DRaaS? Acorn Recovery is a form of DRaaS (Disaster Recovery as a Service), while BaaS refers to Backup as a Service. Although both services focus on protecting your data, they serve different purposes and offer different levels of recovery capability. Acorn Recovery (DRaaS) Recovers entire systems
Failed to generate proforma invoice If you are unable to generate a proforma invoice in the Customer Portal, it may be due to one of the following reasons: The service has expired or is past due A system or session timeout has occurred We recommend logging out of the Customer Portal, logging back in,
Why Your WebSocket Connection to the GPU Server Keeps Disconnecting Here are the most likely reasons for disconnections—and practical solutions: Common Causes & Fixes 1. Idle Timeout from Load Balancers or Proxies Many environments (Cloudflare, Koyeb, etc.) automatically terminate idle WebSocket connections after a set period—often 100–120 seconds, even when the connection appears active. What
IP ServerOne Filesystem Overview Do IP ServerOne data centers use Btrfs or another filesystem? For compatibility and stability, we deploy ext4 or XFS at the server level. These are mature, proven filesystems widely supported across the hosting industry. Meanwhile, our SAN storage infrastructure delivers advanced capabilities such as snapshots, compression, and deduplication at the backend.