How do I check my remaining Cloud Credit balance? To get started, log in to IP ServerOne’s Customer Portal using the registered email address. Once logged in, navigate to the left-hand menu, click on NovaCloud, and select Instance. Your remaining balance will be displayed on the right side of the page. If your balance
Why am I not receiving the SMS for verification code on my mobile? The SMS verification code may not be received due to one of the following reasons: The phone number format is incorrect; it should start with +6 for local numbers. For international numbers, there may be connectivity issues with the mobile network. Please
What should I do if I haven’t received the SMS verification code to verify my mobile number for my new account profile? If you haven’t received the SMS verification code, please email us at cs@ipserverone.com from your registered email address, including your mobile number, for assistance with verification.
I have renewed my domain, but still cannot access it. If you’ve recently renewed your domain but still cannot access it, please check the new expiry date in the WHOIS database to ensure the renewal was successful. For MYNIC domains, visit: https://mynic.my/whois For TLDs or other country domains, check here: https://iwhois.webnic.cc/jsp/whois_captcha.jsp Please note that if
What is the ideal time to initiate a domain name transfer? It is recommended to initiate a domain transfer 7 days before the expiry date to ensure a smooth transfer process without interruption. If the domain transfer is initiated during this 7-day period, there is a possibility that the transfer could be canceled or
Can I transfer my Cloud Credit to another account? Once the points for Cloud Credit has been top-up in your account, it is no longer transferable nor refundable.
Can I get a refund for my Cloud Credit? Cloud credit is non-refundable. Once purchased, the credits are applied to your account for use with its designated solely for services that require a deduction from the credit (Instances, Object Storage, DNS Hosting and any services under NovaCloud).
I received a Cloud Credit alarm reminder, what should I do? If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.
Can I turn off the Cloud Credit alarm reminder? The Cloud Credit alarm serves as a prompt to ensure your cloud services have ample credit for continuous operation and cannot be turned off or deleted. However, you can create your own custom alarms with different thresholds, which you can turn off or delete at any
What is the use of Cloud Credit? Cloud Credit can be applied to a variety of NovaCloud services, such as Instances, Object Storage, DNS, Data Transfer, and more.