I haven’t purchased any cloud credit, but I received cloud credit alarm reminder Received our Cloud Credit alarm reminder however you did not purchase any Cloud Credit with us? No worries! It could be due to your subscription to our DNS hosting service, which uses Cloud Credit for daily deductions. Even if you receive
Data Transfer Data transfer refers to the process of sending and receiving information, such as files, emails, pictures, or messages. For instance, when someone visits your website, their browser requests data—including text, images, and videos—from the server hosting your site. The server then sends this information back to the browser, allowing the visitor to view
Migration Process and Post-Migration Considerations What Is the Process for Migrating My Website/Email to Your Servers? Migrating your website to our servers involves the following key steps: Initial Assessment: We assess your current hosting setup, including website size, database, and applications, to ensure a smooth migration. Backup Creation: A full backup of your website,
Common DNS Issues and Troubleshooting What Are the Common DNS Record Types and Their Functions? A Record (Address Mapping): This record maps a domain name to its corresponding IPv4 address. It is crucial for pointing your domain to the IP address of your web server, allowing users to access your website. AAAA Record: Similar
Backup and Restoration Services What Is the Typical Time Frame for Database Restoration After an Accidental Deletion? The typical time frame for database restoration depends on factors like the size of the database, the type of backup solution, and the complexity of the recovery process. With our managed backup solutions, most databases can be
How to change the renewal term for my proforma invoice? The generated proforma invoice will follow the renewal term of the previous year. If you wish to change the renewal term for the service renewal in the proforma invoice, you may send an email to billing@ipserverone.com and specify for how may years you wish
How to check my outstanding invoice? You may check on your outstanding invoice in IP ServerOne’s Customer Portal by following the steps below: Login to IP ServerOne’s Customer Portal using the email address registered, Click on Billing & Payment from the left-hand menu, You will be at Pending Payment page. Click on Tax Invoice to
How to terminate my domain name? To terminate your domain name, please submit a ticket to Customer Support or email us at cs@ipserverone.com. This will help ensure that our system stops sending you renewal reminders in the future. Please note that you may still receive renewal reminders from our Registry (MYNIC/WebNIC), but you can
How can I increase the instance limit? For a request to increase instance limit, you may submit a ticket to Technical Support or send in an email to support@ipserverone.com. However, approval is subject to our management.
Can I change the company name in the invoice generated today? If you require to change the company name in the tax invoice created today, you may send in an email to billing@ipserverone.com on the request. However, do note that if the invoice has been paid or it was created on the month before,