Why was my domain flagged for malicious or phishing activity? Your domain may have been flagged because it was found to be involved in suspicious or harmful activity, such as: Hosting phishing content Distributing malware or viruses Redirecting users to unsafe websites Violating WebNIC’s Acceptable Use Policy or applicable laws According to WebNIC’s policy, if
📧 FAQ: Email Cannot Login (cPanel) Why can’t I log in to my email account via cPanel or webmail? There are several common reasons why an email account may fail to log in through cPanel or webmail on our hosting servers. Below are key areas to check: 1. Incorrect Email Address or Password Double-check that
Why can’t I generate a proforma invoice from the dashboard? The dashboard’s “Renew Now” button is designed to bring you directly to the Pending Payment page for immediate payment, and does not generate a proforma invoice. If you require a proforma invoice before making payment, you will need to generate it manually from the Billing
How many email addresses can be created per domain? The number of email addresses you can create per domain depends on the email hosting plan you subscribe to. Each plan comes with different limits based on its features and capacity. For the SmarterMail Multi-Tenant plan, please note that only one domain is allowed per plan.
Is it possible to purchase a server instead of renting or subscribing? Server hardware purchases are available only for Bare Metal Servers. Other server types, such as GPU servers, are currently offered on a subscription (rental) basis. This approach allows us to provide flexible and scalable solutions with continuous support, maintenance, and hardware upgrades.
Can I buy the GPU server directly instead of renting? Currently, our GPU servers are available for rest and not for direct purchase. This allows us to provide flexible, scalable solutions with ongoing support, maintenance, and hardware upgrades. If you have specific needs or would like to explore long-term arrangements, you may provide your
Where is the referral link? Currently, IP ServerOne does not offer a referral program or provide referral links. If you were referring to a different type of link or promotion, feel free to clarify your request by chatting with us through this live chat by typing Connect to Support Member or email to cs@ipserverone.com.
Can I temporarily reactivate email hosting to migrate out? The possibility to temporarily reactivate your email hosting for migration purposes, depending on the current status of the email hosting: If your email hosting has expired and is auto-suspended due to an outstanding invoice, you will need to settle the payment before reactivation can proceed.
How many Data Centers does IP ServerOne operate? IP ServerOne operates three strategically located data centers in the following regions: CJ1 – Cyberjaya, Malaysia SG1 – Singapore HK1 – Hong Kong Our Cyberjaya (Malaysia) data center supports a full range of services, including colocation, cloud computing, and other infrastructure solutions.In contrast, the Singapore (SG1)
Can I change my previous invoice to an E-Invoice if I just updated my E-Invoice details? Once an invoice has been issued, it cannot be modified or converted into an E-Invoice. Updates to your E-Invoice details will only affect future invoices issued after the update. This means your next invoice will include the E-Invoice information