Rebuild in NovaCloud Instance What does “Rebuild” mean under NovaCloud Instance? Rebuilding a NovaCloud Instance refers to the process of replacing the current operating system (OS) or configuration of the instance with a fresh installation. This action is typically performed when you need to: Reset the instance back to its original state. Install a different
Why does the service period for SSL differ between the proforma invoice and the tax invoice? The difference in the service period between the Proforma Invoice and the Tax Invoice occurs because the Proforma Invoice reflects the intended purchase period at the time of placing the order, whereas the Tax Invoice is generated based
How can I contact the Billing team? You can reach our Billing team through email at billing@ipserverone.com. Alternatively, you may submit a ticket to the Billing team through the Customer Portal and include your phone number if you would like to request a callback.
How can I delete my account profile from IP ServerOne? IP ServerOne Customer Portal currently does not support account deletion as a feature. If you would like to request account deletion, you can reach out to us by submitting a ticket through the Customer Portal or emailing our Customer Support team at cs@ipserverone.com.
How can I cancel an unsuccessful payment in the Customer Portal? If you see an error message about an unsuccessful payment, the system will temporarily hold new payment attempts for 15 minutes. This delay is in place to prevent duplicate payments. If, after 15 minutes, you are still unable to proceed with the payment, you
How do I disable/remove WHOIs privacy protection for my domain? If your domain ends with .COM, .NET, .ORG, .ASIA, .CC, .ME, or other extensions (excluding .MY), you can request to disable WHOIS privacy protection by submitting a ticket to our Customer Support team in Customer Portal or emailing us at cs@ipserverone.com. For domains ending
How to Add an IP Address in DirectAdmin Steps to Add an IP Address in DirectAdmin: Log in to DirectAdmin Control Panel Use your DirectAdmin admin login credentials to access the control panel. Navigate to the IP Management Section – On the main dashboard, look for the Admin Tools section. – Click on IP Management.
Can I change my domain registrar back to MYNIC or another provider? You can transfer your domain to another Accredited Registrar. Please ensure that your domain meets the transfer eligibility requirements, such as domain is unlocked for domain transfer.. We also recommend verifying any transfer fees or processes with the new registrar before initiating the
What happens to my domain’s expiry and renewal after transferring to IP ServerOne? If your domain has successfully transferred from MYNIC to IPServerOne, the expiry date will remain the same. Moving forward, IPServerOne will take care of the renewal process and ensure you receive timely renewal notifications.
Why isn’t my domain listed in my account after transferring to IPServerOne? We have successfully received the domain transfer list from MYNIC and have completed the transfer of .MY domains to our system. However, if your domain data is not visible in the IPServerOne portal, it may be due to ongoing cross-checking and verification processes.