What is my customer / client ID? Customer ID (also referred to as Client ID) is a unique identification number assigned to you when you sign up an account with IP ServerOne. It is used to identify your account for billing, support, and service management purposes. You can easily locate your Customer ID by
What managed services are included with the private cloud? The managed services included with the private cloud cover a comprehensive range of areas to ensure performance, security, and reliability. These include: Infrastructure Management: Maintenance of physical hardware, servers, storage, network devices, and firewalls. Virtual Machine Management: Full lifecycle management including provisioning, OS installation, configuration,
How can my company/organization regain control of our domain if the vendor is unresponsive? The steps to regain control of your domain depend on where the domain is registered, either with IP ServerOne or with another domain provider. If the domain is registered with IP ServerOne: If your domain is registered with IP ServerOne
What are the next steps after buying a domain? After purchasing a domain, you can begin setting it up based on your intended use. Below are the common next steps: For Website SetupIf you’re planning to build a website, such as an online store or business site, you may share the domain details with
Do you provide Cloud with cPanel? Yes, we do provide Cloud Hosting with cPanel. You can choose a cloud instance and install cPanel as your preferred control panel during setup. This allows you to manage your websites, emails, databases, and more through a user-friendly interface. Please note that cPanel license fees are not included
Can I use my own IP address (BYOIP) with your services? At this time, Bring Your Own IP (BYOIP) is not supported unless you are an IP transit provider with your own Autonomous System (AS) number. Please note that IP transit services are only available to customers using our colocation services. If you meet these
Can the credit or payment term be adjusted or extended? Our standard payment term is Cash on Delivery (COD), which requires payment upon service activation or delivery. Whether a credit or payment term can be adjusted or extended depends on the type of service: For domain names and SSL certificates, the payment term is
Is your infrastructure certified for disaster recovery planning? Yes, our infrastructure is hosted in a Tier III-certified data center, which is built for high availability and supports disaster recovery. Tier III certification means the data center has N+1 redundancy and can undergo maintenance without affecting your services, helping to ensure your data stays safe and
How can I request a longer credit/payment term? For domain names and SSL certificates, services are strictly prepaid, meaning payment must be completed before the service is registered or renewed. This is because these services are billed immediately by third-party providers at the time of registration or renewal. Once an invoice is issued, payment
Does IP ServerOne offer A100 GPUs for rental? Currently, we do not offer NVIDIA A100 GPUs for rental. However, we do provide high-performance alternatives including the NVIDIA RTX 3090, RTX 4090, and RTX 6000 Ada GPUs. For more information on our available GPU server options, please visit our website here at: GPU Server in Malaysia