How to make payment for insufficient invoice? To make payment for an insufficient invoice, you have two options: Payment via Portal: Proceed to the portal and pay the remaining amount by selecting the unpaid invoice. The system will display the outstanding balance for you to settle. Manual Payment: If you prefer to make a
Why am I still receiving Invoice Reminders even though I’ve made the payment? Invoice reminders will be sent if the invoice remains unpaid or if the amount paid is insufficient.
How can request a refund or dispute a charge? Please submit your refund or dispute request through the customer portal by opening a support ticket or via email to billing@ipserverone.com. Please note that refund requests are subject to approval.
Receive renewal reminder but no invoice receives Invoice only will be generated for those services auto renewal, depending on the agreement. However, for domain name invoice will be provided upon request.
Renewal Reminder for service or domain renewal? Reminders will be sent at multiple intervals leading up to the expiry date, ensuring ample notice: 90 days, 60 days, 45 days, 30 days, 14 days, 7 days, 3 days, and 1 day prior to expiry, in addition to a notification on the expiry date itself. Suspension
Payment process stuck at the payment gateway or bank website page In this scenario, we recommend waiting for a period of 3-5 hours. Payments may still be in the processing stage, as IPServerOne can only check the status after receiving the bank statement, typically within 24 hours. Additionally, you may verify the payment status
Payment via customer portal failed Got error message: “OOPS! PENDING PAYMENT – Our system indicates that you have a pending payment. Please wait while the payment is being verified” or “THERE WAS A PROBLEM WITH YOUR REQUEST. – One or more of the items is waiting for payment gateway confirmation: This error typically occurs
I accidentally made a duplicate payment for my renewal. Can you assist with reversing the extra transaction? If you’ve made a duplicate payment, please submit a ticket to billing@ipserverone.com for assistance. Please note, credit card payments cannot be reversed directly to your credit card. You may choose to: Apply the excess amount as a
Can I cancel or terminate my service for domain/ subscription? For domain name services, please note that the service will automatically be suspended upon expiration and will be deleted after 75 days from the expiration date. For subscription services such as email hosting and servers, we require a one-month notice before the expiry date
If I’ve updated my account profile details but have an assigned credit card for auto-payment, do I need to make any updates to my credit card information? If you’ve updated your account profile details but have an assigned credit card for auto-payment, you need to follow these steps: Remove the assigned credit card from