How to check my outstanding invoice? You may check on your outstanding invoice in IP ServerOne’s Customer Portal by following the steps below: Login to IP ServerOne’s Customer Portal using the email address registered, Click on Billing & Payment from the left-hand menu, You will be at Pending Payment page. Click on Tax Invoice to
How to terminate my domain name? To terminate your domain name, please submit a ticket to Customer Support or email us at cs@ipserverone.com. This will help ensure that our system stops sending you renewal reminders in the future. Please note that you may still receive renewal reminders from our Registry (MYNIC/WebNIC), but you can
How can I increase the instance limit? For a request to increase instance limit, you may submit a ticket to Technical Support or send in an email to support@ipserverone.com. However, approval is subject to our management.
Can I change the company name in the invoice generated today? If you require to change the company name in the tax invoice created today, you may send in an email to billing@ipserverone.com on the request. However, do note that if the invoice has been paid or it was created on the month before,
How to Migrate Your Email & Website to IP ServerOne If you’re looking to transfer your email and website to our services, you’ve come to the right place. To ensure a seamless transition, we recommend providing your current hosting specifications to sales@ipserverone.com for a personalized quotation. Follow These Steps After Signing the Quotation: Backup Your
Why am I getting the “Volume Cannot Be Extended” error? The default volume limit for cloud instances is set to 2TB. If you see the error message, “Volume cannot be extended as it will exceed the project limit. Please ensure you have sufficient remaining space allocated to your project,” it likely means your total
Where to monitor my data transfer charges? To easily track and monitor your data transfer charges, follow these steps in our Customer Portal: Log in to IP ServerOne’s Customer Portal using your registered email address and password. Once logged in, locate the navigation panel on the left side of your screen. Click on NovaCloud,
Why am I receiving an ‘Invalid Domain Name’ error when entering my domain? The domain you are searching for may be classified as a Premium Domain Name. If the domain contains three letters or fewer, it is considered a Premium Domain Name, and its pricing will vary based on its tier. For more information
How do I enable WHOIs privacy protection? Please note that WHOIS Privacy Protection is available only for generic domains (.com / .asia / .net / .biz and others), but for .my domains, it is automatically provided free of charge. If you’d like to enable WHOIS Privacy Protection for a generic domain, a fee will
How much does it cost to renew my domain? The renewal fee applies to domains that are either still active or within the renewal grace period. Domains that have entered the redemption period will incur an additional redemption fee imposed by the registry. Please refer to the pricing details below for domain name renewals: Domain