Is it possible to retrieve the previous DNS records for my domain after i changed? Once your DNS records are updated, the previous configurations are overwritten and are no longer stored in our system. As such, we are unable to retrieve earlier DNS settings after any changes have been applied. Alternatively, you may try to
How to pay using a credit card? You can make payments using a credit card through our Customer Portal. Simply follow these steps: 1. Login to the Customer Portal. 2. Go to Billing & Payment or go to My Services on the left panel. 3. Select the invoices/services that you wish to pay and click
How to reactivate or resume DNS hosting service? To reactivate or resume your DNS hosting service, you need to ensure that your Cloud Credit Points are sufficient, as DNS hosting is a prepaid service charged daily. Here’s what to do: Top up your Cloud Credit Points through the Customer Portal.Guide: How to top up
What should I do if I receive a DNS hosting termination notice? If you receive a DNS hosting termination notice, it means your DNS service is currently in suspended status due to insufficient Cloud Credit Points in your customer account. This notice serves as a reminder that the DNS hosting will be terminated if
Unable to Access Roundcube & Can’t Remember Your Password? 🔐 How can I reset a lost email password if I can’t access Roundcube? You can reset your email password directly through the control panel—DirectAdmin or cPanel—without needing your old password. Choose the guide below based on your control panel: ✅ For DirectAdmin Users Log into
How can I obtain the customer ID if I am not the authorized person? For security reasons, the Customer ID is only shared with the authorized contact person registered under the account. If you are not the authorized person, we recommend reaching out to the authorized contact within your company to get the information.
What is my customer / client ID? Customer ID (also referred to as Client ID) is a unique identification number assigned to you when you sign up an account with IP ServerOne. It is used to identify your account for billing, support, and service management purposes. You can easily locate your Customer ID by
What managed services are included with the private cloud? The managed services included with the private cloud cover a comprehensive range of areas to ensure performance, security, and reliability. These include: Infrastructure Management: Maintenance of physical hardware, servers, storage, network devices, and firewalls. Virtual Machine Management: Full lifecycle management including provisioning, OS installation, configuration,
How can my company/organization regain control of our domain if the vendor is unresponsive? The steps to regain control of your domain depend on where the domain is registered, either with IP ServerOne or with another domain provider. If the domain is registered with IP ServerOne: If your domain is registered with IP ServerOne
What are the next steps after buying a domain? After purchasing a domain, you can begin setting it up based on your intended use. Below are the common next steps: For Website SetupIf you’re planning to build a website, such as an online store or business site, you may share the domain details with