Can I Change My Domain’s A/MX Records in the Dashboard? Yes, you can easily change your domain’s A (Address) and MX (Mail Exchange) records via our control panel. To do this: Log into the DNS Control Panel: Navigate to the DNS management section. Select Your Domain: Choose the domain for which you want to edit
How Can I Test DNS Records? You can test DNS records using online tools like DNS Checker or command-line tools such as nslookup or dig. These tools allow you to check whether your DNS records are correctly set up and view propagation status. If the records are not showing correctly, ensure the correct values are
Why Is My Website Not Resolving Despite Correct DNS Records? If your website is not resolving despite the DNS records being correctly set up, the issue could be: Caching: Local or ISP DNS caches may be outdated. Clearing your local DNS cache or waiting for the changes to propagate can resolve this. Incorrect DNS Settings:
What Does ‘DNS Propagation’ Mean? DNS propagation refers to the time it takes for DNS changes (such as updates to A, CNAME, or MX records) to be distributed and recognized by servers across the internet. During this time, different locations may see different versions of your DNS records until the changes are fully applied worldwide.
Why Did My DNS Change Not Take Effect Immediately? DNS changes usually take up to 24-48 hours to propagate fully across the internet. This delay is due to the Time to Live (TTL) settings associated with each DNS record, which dictate how long a record is cached by DNS servers. In some cases, DNS propagation
Why Can’t I Add a DNS Record? If you’re unable to add a DNS record, it could be due to several factors, including: Incorrect Record Format: Ensure that the DNS record you’re trying to add follows the correct syntax and includes all required fields. DNS Hosting Limitations: Some DNS hosting services may have limits on
How to Set Up Instances to Be Accessible by Public IP Assign a Public IP Address to security Assign the Public IP: Log in to your IP ServerOne portal. Navigate to the NovaCloud > Security Groups section. Add the public IP address add you want access your instance. Note: For mor information, you may refer to
How do I detach volumes? You will not be able to detach volume for an instance, neither it is power up or power down.
FAQ: Wildcard SSL Certificates What does a wildcard SSL certificate cover? If you purchased a wildcard SSL certificate for *.yourdomain.com.my. The SSL will secure all first-level subdomains of yourdomain.com.my. For example: sub.yourdomain.com.my api.yourdomain.com.my mail.yourdomain.com.my However, it will not secure (second-level subdomains): www.sub.yourdomain.com.my domain.sub.yourdomain.com.my Why doesn’t yourdomain.com.my work with my wildcard certificate? The
How to request an invoice to purchase a new SSL certificate or domain name? We recommend purchasing SSL certificate/domain name through our Customer Portal. This allows our system to process your order automatically, and once completed, you can download your invoice directly from the portal by navigating to the Billing & Payment section on