Do you have ITIL-certified personnel managing your services? For our Disaster Recovery services, we have qualified personnel who are certified as Disaster Recovery Certified Experts (DRCE).
FAQ – How to Use Redis 🔧 What is Redis and how can I use it? Redis is an in-memory key-value store often used to cache data, store sessions, or manage real-time data quickly. It’s popular for web apps that need fast access to temporary data. 🚀 Simple Steps to Use Redis Install Redis You
FAQ – How to Create Your Own Website 🌐 What are the steps to create my own website? Follow these refined steps—at IP ServerOne, our role is to provide the server infrastructure and hosting services to support your website. We don’t build the website itself, but we ensure it runs smoothly online. 🎯 Step 1:
FAQ – IP Address Issues 🛠️ What to do if you’re having trouble with your IP address If you’re experiencing IP address issues—such as being blocked, unable to access services, or errors in control panels—here are the steps our support team at IP ServerOne recommends: 🔒 1. Check if your IP is blocked by our
Can I retrieve my previous DNS records after my DNS Hosting plan has been terminated? If your DNS Hosting service has been terminated, the associated records are no longer available in our live system and cannot be retrieved directly. For further assistance, you may email support@ipserverone.com to inquire whether recovery is possible from our backup.
Root / Full Admin Access ✅ Yes — Full login credentials are provided for both NovaCloud and Dedicated Server subscriptions When you subscribe to NovaCloud (subscription-based) or our Dedicated Server offerings, login details—such as usernames and passwords—will be sent to your authorized email upon provisioning. This gives you full root or administrator control. 📧 How
Do you provide f-secure anti virus? Yes, we offer F-Secure antivirus as an add-on service for customers who subscribe to our server plans. If you’re interested, you may fill out our contact form or email us at sales@ipserverone.com. Our sales consultant will get in touch with you to discuss your requirements in detail.
Is it possible to retrieve the previous DNS records for my domain after i changed? Once your DNS records are updated, the previous configurations are overwritten and are no longer stored in our system. As such, we are unable to retrieve earlier DNS settings after any changes have been applied. Alternatively, you may try to
How to pay using a credit card? You can make payments using a credit card through our Customer Portal. Simply follow these steps: 1. Login to the Customer Portal. 2. Go to Billing & Payment or go to My Services on the left panel. 3. Select the invoices/services that you wish to pay and click
How to reactivate or resume DNS hosting service? To reactivate or resume your DNS hosting service, you need to ensure that your Cloud Credit Points are sufficient, as DNS hosting is a prepaid service charged daily. Here’s what to do: Top up your Cloud Credit Points through the Customer Portal.Guide: How to top up