Does IP ServerOne support using PostgreSQL and allow access via Composer? Yes, IP ServerOne server, including Nova Cloud support the use of PostgreSQL. Depending on your hosting plan, you may need to install and configure PostgreSQL on your server. Once it is set up, you can work with it through Composer, as our environment supports
Where do I find my AWS Certificates in the AWS Certificate Manager? If you are unable to locate your AWS Certificates or need further assistance, we kindly recommend reaching out to AWS Support directly. They have access to your account-specific information and will be able to provide accurate guidance. As this involves AWS ac count
Let me talk to agent To connect with a live agent, you can choose “Connect with Support Member” option if available. If the option is not visible, type “human” and our AI chatbot will guide you to connect with a live agent. Please note that live agents are available during office hours, from 9:00 AM
Please resume my service as soon as possible To resume your service quickly, please make sure your payment has been completed. If you paid through the Customer Portal:Your service will be renewed automatically once the payment is successful. No further action is needed. If you paid via online bank transfer:Please forward your payment slip to
Do I get access to manage DNS settings when I purchase domain from you? Yes. You can manage your .MY domain’s DNS settings through IP ServerOne’s Customer Portal at https://portal.ipserverone.com, as long as your domain is using our name servers: 1510.ipxcdn.com and ns-2379.ipxcdn.com. We offer a free DNS plan that includes 2 DNS records. If
How can I check whether my service is set to auto-renew? To check your auto-renewal status, please log in to the customer portal. Go to My Services. Select the service you want to review. If auto-renewal is enabled, you will see “Auto Renewal Enabled” displayed near the service details. The system will automatically attempt to
What is the maximum storage capacity for Object Storage? Our Object Storage plan starts with 250 GiB of included storage at MYR 0.041667 per hour. There is no fixed maximum limit on how much additional storage you can use. You may expand your storage usage freely, and the system will automatically calculate charges based on
Where can I find the nameserver details for my hosting account? Nameservers act as the DNS directory that tells the internet where your website and email are hosted. When someone enters your domain name, the nameservers guide the request to the correct hosting server. However, nameservers are set based on your domain configuration, not
🔍 IP Reputation & Blacklist Lookup Tools How can I check the details or reputation for an IP address? To check if an IP address is blacklisted or flagged for poor reputation, you can use trusted third-party tools like: ✅ 1. MXToolbox Blacklist Check MXToolbox is a highly trusted tool for checking if an IP
Why didn’t my nameservers automatically update after transferring my domain to other provider? When you transfer a domain between providers, only the domain registration moves, not the DNS or hosting settings. According to domain transfer policies, nameservers and DNS records remain unchanged to prevent website or email downtime during the transfer. This means your domain