Why am I unable to upload files to FiDrive Cloud? There are several common reasons you might be unable to upload files to FiDrive Cloud: File size exceeds the limit – Ensure your file size does not exceed the maximum upload limit allowed by your plan. Storage quota is full – Check if your cloud
Do you provide assistance with setting up a WordPress website on AWS? IPServerOne provides server infrastructure and cloud hosting solutions, as in our website at https://www.ipserverone.com/novacloud/. However, we do not provide services for website setup, WordPress installation, or WordPress configuration. Customers may install and manage WordPress on their own server, or engage a third-party developer
How long to set up and deploy a Bare Metal server? Once you have confirmed the order by returning the signed quotation or purchase order, we will proceed with the provisioning process. In most cases, the Bare Metal server will be set up and ready within 1 working day, subject to hardware availability and
Do you provide High-Performance Computing (HPC) rental services? Yes, IP ServerOne offers high-performance computing (HPC)-capable solutions through our cloud and GPU-based services. While we do not provide a separate “HPC rental” product, our NovaGPU and GPU server offerings are designed to support HPC workloads, including scientific computing, data analysis, machine learning, AI, and other compute-intensive
Does IP ServerOne offer WP Rocket? WP Rocket is a premium WordPress caching and performance optimization plugin that helps improve website loading speed by enabling features such as page caching, file minification, lazy loading, and database optimization. The plugin must be purchased directly from the WP Rocket provider. IP ServerOne does not provide WP Rocket
How do I purchase an IP Link? To assist you accurately, we would first need to clarify the type of IP Link you are referring to, as different services may fall under this term (for example, dedicated connectivity, inter-site link, or other network-related services). Once we understand the specific IP Link service you intend
Can I use auto debit instead of top-up? Yes, you can set up automatic payments (auto debit) for your services instead of manually topping up. To enable auto debit, follow these steps: Log in to the Customer Portal. Navigate to NovaCloud, locate the Available Balance button, and click it. A pop-up will display your Cloud
Do you provide bulk domain name search? At the moment, IP ServerOne does not offer a bulk domain name search feature. To check domain availability, you will need to log in to the Customer Portal and search for domain names one at a time. For each search, our system will display all available domain
How do I make a purchase? To get started, please let us know which product or service you would like to purchase. This may include Nova Cloud servers, Bare Metal servers, Colocation services, or add-on services such as domain names, SSL certificates, or DNS hosting. If you are unsure which service best suits your
When a user change email password, will the admin/master receive the notification? In general, admin or master accounts do not automatically receive notifications when an email user changes their password. This behavior varies slightly depending on the control panel or email platform used: cPanel When an email account password is changed (by the user