Why am I not receiving my account statements? All account statements are now accessible directly through the IP ServerOne Customer Portal. You can view or download your Statement of Account anytime by following these steps: Log in to the Customer Portal. Go to Billing & Payment on the left panel. Select the Account Statement
Why is Google Chrome not updating on my device? Google Chrome may fail to update due to outdated OS versions, unstable internet connections, limited storage, or disabled auto-update settings. For customers accessing IP ServerOne services, an outdated Chrome browser can cause display issues or prevent certain portal features from loading correctly. Ensure your device
How to link a credit card? You can link your credit card easily through the IP ServerOne Customer Portal. Follow the steps below: Step-by-step guide to link a credit card Log in to your Customer Portal. On top of right corner, go to My Account. Click on Payment Methods. Select Add Credit Card. Enter
Do you provide any APIs that support the configuration or setup of SMTP email accounts? Our APIs support the configuration of SMTP mail accounts. For detailed guidance, please reach out to our support team by submit ticket via Help Center in Customer Portal or email to support@ipserverone.com
When is the payment due date for my domain name? The payment due date for your domain name is the same as the renewal (expiry) date. You can view this information through the customer portal at https://portal.ipserverone.com. After logging in, go to the left panel, select “My Services,” and then click on your domain name
Can I automate the start and stop of my Cloud instance? Currently, IP ServerOne’s NovaCloud platform does not provide a built-in feature to automatically schedule the start or stop of cloud instances. However, you can manually start, stop, or shelve your Cloud instance anytime through the Customer Portal. For your reference, here are the
What control panel does IP ServerOne provide? IP ServerOne offers cPanel and DirectAdmin as optional add-on control panels for customers who host their servers with us. Both control panels offer multiple licensing plans, enabling you to select the option that best suits your hosting needs, resource usage, and number of accounts. If you are
What is your availability? Could you please provide more details about your question? Are you referring to the availability of the services we offer or something else?If you are asking about our services, you may select the option “What Service Do You Provide?” for more information.You can also visit our website for a full list
Why I cannot upgrade my DNS to LinkMail DNS? DNS LinkMail is only applicable for customers who subscribe to LinkMail S1. If you are subscribed to LinkMail S1 and are entitled to free DNS LinkMail (15 records), please submit a ticket via the Help Center to the Technical Support department, or email support@ipserverone.com to request
Can I register a domain if I don’t have a company? Yes, you can register a domain even if you do not have a company. Many domain extensions do not require company documents. For Malaysian domains, you may register .my or .name.my without a company. You can also register a wide range of international domain