Can I make bank transfer for payment? Definitely! You may refer to the IP ServerOne’s invoice for the bank account details, which located at the bottom. After making your payment, send the payment slip to billing@ipserverone.com to expedite processing. Note: Be sure to include the invoice number, domain name, or subscription name for our
I forgot to pay for my Jaring email, and now my email is suspended. What should I do? You may proceed to make the renewal payment for your Jaring service as soon as possible. This is to ensure that your Jaring email service does not fall for pending termination. If you would like to make
I missed my domain renewal but I’ve just made it. Can you help me refresh the DNS? If your domain has been expired for less than 24 hours, the DNS will refresh immediately. However, if your domain has been expired for more than 24 hours, it may take between 2 to 24 hours for
Why is my domain already suspended if its expiry date is today? If your domain’s expiry date is 01/01/2024, it will be automatically suspended at 12:00 AM on that date if no renewal has been processed. Hence, any services linked to that expired domain will be affected as well. We recommend ensuring your renewal
Can I still renew my domain name if it has expired? Yes, you can renew your domain name even if it is in an expired status. Please note that the expired status lasts for 40 days after the expiry date. If your domain has exceeded this period and entered Redemption Grace Period, a reactivation fee
Can I request to change the billing address on past invoice? Once an invoice has been paid, we are unable to make any amendments to the information. If you need to update any details, please do so through IP ServerOne’s Customer Portal before invoice is generated. Additionally, please ensure that there are no pending proforma
How do I manage my .MY domain? You can easily manage your .MY domain name through IP ServerOne’s Customer Portal at https://portal.ipserverone.com. Once logged in, navigate to Domain under My Services, click View for the domain you wish to manage, and then select Manage. If you need to update your nameserver or WHOIS details,
Please change my domain status from Client Transfer Prohibited to ok To change your domain status from clientTransferProhibited (locked) to OK (unlocked), the process depends on your domain provider. If your domain is managed by IP ServerOne, you will need to request an unlock by emailing cs@ipserverone.com using the registered email address. For domains with other
How to migrate in my domain to IP ServerOne? Ensure your domain is active and that the transfer is initiated at least 10 days before the expiry date. Your current domain provider must unlock the domain, disable WHOIS privacy, and provide you with the EPP code. Once you have the EPP code, please send
How do I check if my domain has a registrar lock before transferring it out? To check if your domain is locked (also called a registrar lock), you can do a WHOIS lookup by visiting this link: WHOIS Lookup. The result will show the status of your domain, including whether it is ok or