Can I get a refund for my Cloud Credit? Cloud credit is non-refundable. Once purchased, the credits are applied to your account for use with its designated solely for services that require a deduction from the credit (Instances, Object Storage, DNS Hosting and any services under NovaCloud).
I received a Cloud Credit alarm reminder, what should I do? If you top-up your points for Cloud Credit through Customer Portal, the alarm reminder indicates that your cloud credit is low. It’s important to ensure that your credit balance is sufficient because once it reaches the minimum amount, it may interrupt your services.
Can I turn off the Cloud Credit alarm reminder? The Cloud Credit alarm serves as a prompt to ensure your cloud services have ample credit for continuous operation and cannot be turned off or deleted. However, you can create your own custom alarms with different thresholds, which you can turn off or delete at any
What is the use of Cloud Credit? Cloud Credit can be applied to a variety of NovaCloud services, such as Instances, Object Storage, DNS, Data Transfer, and more.
What is Cloud Credit? Cloud credit is a flexible, pay-as-you-go payment method for your NovaCloud services, where service usage is deducted on an hourly basis, offering an adaptable option to meet your needs.
FAQ: SSL plans and pricing Looking for an SSL plan that suits your needs? We offer a range of options, including Single SSL for single domain URL and Wildcard SSL for securing multiple subdomains under one certificate. Both provide strong encryption to safeguard your website, with pricing options designed to match different security requirements. Browse
How do I unlock my domain name status for transfer? Unlocking your domain name status (also known as disabling the domain registrar lock) is a necessary step to initiate a domain transfer. To unlock your domain, you’ll need to change its status from “clientTransferProhibited” to “ok.” If you need to unlock a domain with IPServerOne,
Domain Name Registration Pricing A dedicated domain name helps establish credibility and trust with your audience, making them more likely to engage with your website or service. More Details: .name.my: For Malaysian individual’s personal use. .biz.my: For commercial organizations/activities and MSMEs. Please contact our Customer Support at cs@ipserverone.com for domain registration and renewal. .com.my: For commercial organizations/activities. .net.my: For
What is Domain Management? Domain management refers to the administrative tools and settings provided by a domain registrar or hosting provider that allow you to control various aspects of your domain. These typically include: DNS Management: Configuring DNS records (such as A, MX, CNAME, and TXT records) to direct traffic to your website, email servers,
Why My SSL certificate is not renewed after payment? There are several possible reasons why your SSL certificate may not have been renewed after payment. Please see the details below for further clarification: 1. I have paid for the SSL renewal, but the expiry date on the certificate remains unchanged. SSL renewal can only be