Do you offer promotional or free credit for a trial? Currently, we do not offer free credits or trial promotions by default. If you’re interested in testing our services, feel free to contact our sales team by filling up this contact form: https://www.ipserverone.com/contact-us-via-chat/ or email us at sales@ipserverone.com. Our Sales team will be happy to explore
Any WhatsApp numbers that I can contact? WhatsApp is not our official communication channel. For any inquiries or assistance, please contact our general line at 03-2026 1688, our support will be available at any time to assist you. Alternatively, for urgent technical issues, you may also contact us via email at support@ipserverone.com or submit
What is cPanel extended lifecycle support fee? The cPanel Extended Lifecycle Support (ELS) fee is a monthly charge applied when you’re using an outdated version of cPanel that has reached its end-of-life status but continues to receive limited security updates under cPanel’s ELS program. This fee helps cover the cost of maintaining extended support
How much are the cPanel extended lifecycle support (ELS) fees? The ELS fees are based on cPanel’s official pricing, and IP ServerOne does not apply any additional markup. The fees vary by license type and are adjusted every six months. Below is the breakdown: 1. cPanel Solo Cloud (1 account) Aug 1 – Dec
CJ1 Data Center No? CJ1 Data Center can be contacted via our general number at 0320261688.
Is there a setup fee for Nova Cloud? There is no setup fee for Nova Cloud, you can get started instantly with flexible hourly or monthly billing, paying only for the resources you use. However, if you require custom services such as data migration or software installation, a one-time migration or smart hands fee
Cloud General plan come with email hosting? The Cloud General plan does not include email hosting by default. However, if you subscribe to a Cloud server on a monthly/yearly (subscription) basis, you may configure your own email service on the server. Please note that our Nova Cloud (hourly billing) does not support email hosting.
What is the cost or pricing for Cloud backup? Pricing for Cloud Backup depends on your selected backup options, storage size, and recovery needs. IP ServerOne offers flexible solutions, including multi-site and off-site backups, allowing you to store data on-site, off-site, or in the cloud using Veeam Backup & Replication. You can protect virtual
Why is my website showing another website? If your domain is showing the wrong website (such as a different user’s site or a default page), this is often related to IP address mismatches or misconfigured DNS records. The IP address assigned to your domain in the web server must match the A record in
FAQ: Why Can’t Some DNS Records Be Proxied? Why can’t I enable proxying (Cloudflare) for certain DNS records like MX, TXT, or NS? Not all record types support proxying. Records such as MX, TXT, and NS must remain DNS-only (grey cloud), as proxying these can break email or service delivery. Explanation: Some DNS record types