What is WHOIs privacy protection? WHOIS privacy protection helps to block personal information by replacing it with the details of a proxy or privacy service provider, shielding the domain owner’s identity from public view. This measure helps prevent spam, identity theft, and unwanted contacts while still complying with domain registration requirements.
Failure to submit termination notice and what to expect. Please be aware that if you wish to discontinue your service with IP ServerOne, a termination notice must be submitted at least 30 days prior to the service expiry date. This ensures your service is not auto-renewed and no invoice is generated. If the tax
Can I Use a Custom Image to Deploy on NovaCloud Instead of a Predefined Image? Our NovaCloud only supports predefined images by default. If you’re interested in using a custom image, feel free to reach out to our Sales team at sales@ipserverone.com for assistance. Please keep in mind, however, that we will need to
How can I extend my HDD space for cloud instance? For NovaCloud instances, you can easily extend your HDD space through the IP ServerOne Customer Portal. Once logged in, navigate to NovaCloud from the left panel and select Volumes. Choose the volume you wish to expand, click Extend, enter the desired size, and click
How much does snapshot restoration cost, and can I do it myself? The cost of snapshot restoration starts at MYR350 and varies depending on the data size and time required. Unfortunately, you cannot perform the restoration yourself. However, if you’d prefer to handle it on your own, you can manually create snapshots daily or
Can I request a refund for early contract termination? IPSERVERONE practices a non-refund policy. However, you may email billing@ipserverone.com to request a refund, which will be subject to management’s decision.
I just changed my company name in the customer portal, how to change the invoice details? When you update your company name in the customer portal, the invoice details require manual synchronization. For proforma invoices, simply send an email from your registered email address to billing@ipserverone.com, requesting the company name to be updated on
How to change date or time for Data Center visitation? Yes, you can modify the date or time of your visitation request as long as it remains in pending status. However, once a booking ID has been generated (which starts with “IO” followed by numbers), any changes to the date or time will no longer
Why can’t I see my cloud credit balance after purchase? If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons: Delayed processing: The payment may not have been fully processed or confirmed yet at our side. Account synchronization issues: There may be a delay
Why did my domain registration fail? A domain registration may fail for several common reasons: Incorrect Information: Errors in registrant details, such as company information or invalid name servers, can prevent successful registration. Domain Restrictions: Some domain extensions have specific restrictions or requirements based on their extension or intended content. For further assistance, please contact