Why is the submit button greyed out when I’m trying to submit a ticket? If the submit button is greyed out, it could be due to the following reasons: Incomplete required fields: Ensure all fields marked with an asterisk (*) are completed. These fields are mandatory and must be filled out before you can submit
Does IP ServerOne support the App Center in NovaVault? IP ServerOne focuses on supporting the infrastructure layer of NovaVault. Users can take advantage of NovaVault’s robust features for data management and storage; however, support for the App Center is outside our current offerings. For future assistance, please submit your inquiry through our contact form at
What’s the difference between cloud storage and cloud NAS like NovaVault? NovaVault offers more than basic cloud storage by delivering advanced features tailored for enterprise needs. It safeguards your data with dual-tier snapshots, versioning, and quick recovery, protecting it from loss and ransomware threats. While standard cloud storage often provides basic access controls, NovaVault integrates
What is the difference between a file-sharing tool and NovaVault? While file-sharing tools focus primarily on enabling users to share files across networks, NovaVault offers comprehensive cloud storage solutions that include advanced features such as data backup, recovery, encryption, and centralized management. NovaVault combines file sharing with enhanced data protection and accessibility, making it a
What benefits does NovaVault offer for my organization? NovaVault offers a comprehensive cloud NAS solution tailored to meet your organization’s needs: Security Features: With advanced security measures like end-to-end encryption and dual-tier snapshots, NovaVault protects your data from unauthorized access and breaches. The use of immutable SAN storage ensures that your backups are secure and unchangeable.
How does NovaVault secure my files? NovaVault employs a robust data protection strategy known as dual-tier snapshots, offering a multi-layered approach to safeguarding your data. First Tier: Local Snapshots You can easily create backups at your convenience, either manually or automatically, directly within NovaVault. These local snapshots are stored on your NovaVault instance, allowing for
Is NovaVault a cloud NAS solution? Yes, NovaVault is your cloud NAS solution that brings together the best of traditional network attached storage and cloud computing. With NovaVault, you can securely store, manage, and access your data online. It offers advanced features like dual-tier snapshots for robust data protection, centralized user management, and support for
What is the difference between cloud NAS and on-premise NAS? Cloud NAS provides remote access to data stored in the cloud, allowing users to access files from anywhere with an internet connection. In contrast, on-premise NAS (Network Attached Storage) refers to physical storage devices located within an organization’s premises. Cloud NAS eliminates the need for
What should I do if I’m unable to complete payment? If you’re unable to complete the payment, there are two possible scenarios to consider: Partial payment already made but unable to complete the balance payment: If you have previously made a partial payment but are unable to pay the remaining balance, your services will
What is NovaVault (NAS) Novavould or Cloud NAS (Network Attached Storage) refers to a centralized data storage solution that combines traditional NAS technology with cloud computing. It allows users to store, manage, and access data over the internet, providing the benefits of both local and cloud storage. With cloud NAS, you can enjoy features like