What is subscription ID? Your Subscription ID is a unique number assigned to your service, which helps us quickly locate your account details when you contact us. You can usually find it in your Customer Portal or on your billing statement. Usually, our subscription ID is in format below: SS(numbers) / SS0000000 If you require
How to change subscription name from my services in the customer portal? To update the name associated with your subscription, please submit a request by either opening a ticket with our Billing team or sending an email to billing@ipserverone.com. In your request, kindly include your subscription ID and specify the desired name you’d like to
How much is for DNS upgrade? IPServerOne offers four DNS Hosting tiers with the following daily rates: Free DNS: RM 0.00/day Standard DNS: RM 0.14/day Premium DNS: RM 0.50/day Premium Plus DNS: RM 0.99/day To upgrade, simply top up your Cloud Credit and choose your preferred DNS Hosting plan via the Customer Portal. The charges
What is IP ServerOne’s payment method? We offer a variety of convenient payment options to make your transaction smooth and hassle-free: 1. Credit CardSecure and instant payment using major credit cards. 2. Online Banking (FPX)Pay directly from your bank account via FPX for real-time transactions. 3. QR Code PaymentScan and pay using supported e-wallets or
Do IPServerOne have Crypto payment method? We currently do not support cryptocurrency (crypto) as a payment method. However, we offer several convenient and secure payment options to suit your needs, including: Credit Card Online Banking QR Code Payment (e.g., DuitNow) Business Bank Account If you need any assistance with the available payment methods or require
How to convert proforma to real invoice? To convert a proforma invoice to a tax invoice, you may proceed with the payment for the proforma via Customer Portal. Once payment is successfully made, our system will automatically generate a tax invoice for your reference. You can download the tax invoice from your account dashboard under
Downloading Emails from IP ServerOne How to download emails? To download and back up your emails from IP ServerOne, you have two primary methods: Using Webmail Interface Configuring an Email Client 1. Using Webmail Interface If you access your emails via IP ServerOne’s webmail, you can download individual emails directly: For Roundcube Webmail Users: Log
Retrieving Default Admin Passwords How to retrieve the default admin password? Default admin passwords vary depending on the application or service in use. Below are common scenarios and methods to retrieve or reset these credentials: 1. NovaCloud Instances Linux Instances: SSH Key Authentication: By default, NovaCloud Linux instances utilize SSH key-based authentication. During instance creation,
Pointing Your Newly Registered Domain to Your NovaCloud Instance How to point my newly registered domain to my new instance? To connect your domain to your NovaCloud instance, you’ll need to update your domain’s DNS records to direct traffic to your server’s IP address. Here’s how to do it: 1. Obtain Your NovaCloud Instance’s Public
Auto Scaling in NovaCloud Do you have auto scaling? NovaCloud offers on-demand scalability, allowing you to manually adjust compute resources up or down within minutes to accommodate changing workloads. While automatic scaling based on real-time demand isn’t available as a built-in feature, you can integrate load balancing with auto-scaling solutions to dynamically adjust resources based