Will my server automatically be upgraded if I purchase the lowest-tier plan? Servers will not be automatically upgraded by default, even if you are using the lowest tier or plan. If you are subscribed to Nova Cloud (hourly billing), you may manually upgrade your server at any time through the Customer Portal. You can
Can I lease an IP address? IP addresses are provided only to customers who subscribe to a hosting server with IP ServerOne. We do not offer IP addresses as a standalone service for rental or lease. If you are interested in subscribing to one of our hosting servers and require additional IP addresses as
How long does it take to receive Cloud points? The time required to receive Cloud Points depends on how they are applied or credited to your account: 1. Top-up via Customer PortalIf you make a top-up through the Customer Portal, Cloud Points will be credited immediately once the payment transaction is successful. This is
Why can’t I downgrade my DNS hosting plan to the free plan? To downgrade your DNS hosting plan to the Free DNS plan, you must first ensure that your domain has no more than 2 DNS records. This is because the Free DNS hosting plan can only accommodate a maximum of 2 DNS records.
Which GPT model are you using? The latest generation of OpenAI’s language models; to provide more accurate, natural, and contextually aware responses.
What are the renewal fees for domain hosting? Before we proceed, could you clarify whether you are referring to domain name renewal or DNS Management services? If you mean domain name renewal:Renewal fees vary depending on the domain extension (e.g., .com, .net, .my). You may refer to our full pricing list at:https://www.ipserverone.com/domain/#pricingYou may also select
We are looking for a security solution to secure incoming emails for our on-premise hosting. We do offer an anti-spam solution for on-premise environments using Proxmox Mail Gateway (PMG). PMG helps protect your business by filtering and blocking spam emails before they reach your inbox. It includes features such as intrusion detection, greylisting, and domain-level
Why am I unable to renew my DNS Hosting? DNS Hosting is charged using the credit points in your account. The system deducts the required amount daily based on your selected plan. To avoid any service interruption, please ensure that your credit balance is always sufficient for the daily deduction. If you are unable to
The domain appears available on WHOIS but not on IPSERVERONE. Why can’t I purchase it? If the domain appears available on WHOIS but not on IPServerOne, it may be due to various reasons such as the domain being reserved or restricted by the registry or domain name extension is other country. For other country domain
Can I become a dealer? At this moment, we do not offer any dealer or reseller plan. However, if you would like to explore future opportunities, server customization, or discuss potential partnership planning, our Sales Team will be happy to assist you. You may contact our sales team by select the “Connect with Sales” option,