Do you provide Cloud with cPanel? Yes, we do provide Cloud Hosting with cPanel. You can choose a cloud instance and install cPanel as your preferred control panel during setup. This allows you to manage your websites, emails, databases, and more through a user-friendly interface. Please note that cPanel license fees are not included
Can I use my own IP address (BYOIP) with your services? At this time, Bring Your Own IP (BYOIP) is not supported unless you are an IP transit provider with your own Autonomous System (AS) number. Please note that IP transit services are only available to customers using our colocation services. If you meet these
Can the credit or payment term be adjusted or extended? Our standard payment term is Cash on Delivery (COD), which requires payment upon service activation or delivery. Whether a credit or payment term can be adjusted or extended depends on the type of service: For domain names and SSL certificates, the payment term is
Is your infrastructure certified for disaster recovery planning? Yes, our infrastructure is hosted in a Tier III-certified data center, which is built for high availability and supports disaster recovery. Tier III certification means the data center has N+1 redundancy and can undergo maintenance without affecting your services, helping to ensure your data stays safe and
How can I request a longer credit/payment term? For domain names and SSL certificates, services are strictly prepaid, meaning payment must be completed before the service is registered or renewed. This is because these services are billed immediately by third-party providers at the time of registration or renewal. Once an invoice is issued, payment
Does IP ServerOne offer A100 GPUs for rental? Currently, we do not offer NVIDIA A100 GPUs for rental. However, we do provide high-performance alternatives including the NVIDIA RTX 3090, RTX 4090, and RTX 6000 Ada GPUs. For more information on our available GPU server options, please visit our website here at: GPU Server in Malaysia
How many bills do I have? You can view the total number of your bills by logging in to our Customer Portal. Once logged in, navigate to the Billing & Payment on the left panel. There, you’ll see a list of all your invoices, including their statuses (paid, unpaid, or overdue). You can also
Do you offer a platform to upload and share PDF files and slides accessible globally, including China? Yes, we recommend using our NovaVault File Sharing solution, which is designed for secure and reliable file access from anywhere in the world — including regions with strict internet regulations, such as China. Key benefits of NovaVault
Does your cloud server come with antivirus protection? Yes, antivirus protection is available for our cloud servers through F-Secure, offered as an optional add-on with additional charges. If you’re interested in learning more, please share your contact details via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our Sales Team will reach out to you shortly to provide
Do you offer Windows Server 2025 on NovaCloud, and is it available for testing? Yes, Windows Server 2025 is available on NovaCloud, and we do offer a 2-week Proof of Concept (POC) for evaluation purposes. To request a POC, please contact our Sales Team at sales@ipserverone.com. Alternatively, you may submit your contact details through our