How can I view my current billing statement or Statement of Account (SOA)? You can view your Statement of Account (SOA) by logging into the customer portal. Go to the Billing & Payment section and select Account Statement. You can then choose your preferred start and end dates to generate the statement.
How to check if my websites have been filtered by China’s Great Firewall ? If your web site has visitors from China and encountered that your web site is not accessible, there could be a possibility that the Great Firewall in China has blocked/filtered on all China traffic. You can check whether your
How to Fix “Authentication failed 535 Incorrect authentication data” in Outlook? Sometimes you encounter an error message such as Authentication failed 535 Incorrect authentication data or SMTP Error (535): Authentication failed when logging into Outlook, or any other email client. One possible cause is because the email password is too weak. Luckily, the problem can
What is FiDrive ? FiDrive, a cloud platform where you can drag and drop your files or folders into FiDrive so you could use them as a file storage backup, or file sharing. FiDrive is developed using NextCloud as a source code and re-deployed to fulfill IP ServerOne’s client needs. Below are the guides
Payment has been made, how to get the paid invoice and receipt? To get your paid invoice and receipt, log in to the IP ServerOne Customer Portal and navigate to the Billing and Payment tab on the left side. Then, go to the Transaction History tab to view your past transactions. From there, you
FAQ: Why “www.domain.com” Doesn’t Work, But “domain.com” Works Fine (or vice versa) One of the most common causes is misconfigured DNS records. A domain needs to be properly linked to an IP address for both “www.domain.com” and “domain.com” to work. Key Points: A Record: “domain.com” might have an A record pointing to the server’s
How do I get an authorization code to transfer my domain name? How to Obtain an EPP Code for Domain Transfer Transferring Your Domain Out of IPServerOne: You can retrieve the EPP code through the IPServerOne Customer Portal. Refer to our guidelines for detailed instructions, or submit a request via the Portal Help Center or
How to upgrade or downgrade my Cloud instance? You can easily upgrade or downgrade your instance through the customer portal. For detailed instructions, please refer to the following guide: How to Resize a Cloud Instance. If you require further assistance, please submit your inquiry via https://www.ipserverone.com/contact-us-via-chat/, and one of our sales consultants will reach out to
How to purchase a premium domain name? The pricing for premium domain names varies based on the uniqueness and tier set by the Registry. To register a premium domain, kindly refer below processes: Check Domain Availability Send an email to cs@ipserverone.com, and our team will check if the domain name is available for registration.
FAQ: I have changed DNS for my domain, when will it take place? After updating the DNS for your domain, changes usually take effect within a few hours. However, it can take up to 72 hours for full domain propagation across all internet service providers (ISPs) worldwide. Why Does DNS Propagation Take Time?