Is the GPU server available for rent? Yes, our GPU servers are available on a subscription basis. You can select from flexible billing cycles: monthly, quarterly (3 months), semi-annually (6 months), or annually (12 months). To proceed or receive more details, please share your contact information with us via our chat form at https://www.ipserverone.com/contact-us-via-chat/. Our
Need Assistance from Customer Support (CS)? If you need help from our Customer Support (CS) team, you have several options: Live Chat:If the “Connect with Support Member” option is available, simply select it. If it’s not visible, type “support member” in the chat box and the option will appear. Phone Support:You may call us directly
How to create a new email? The steps to create a new email address depend on the platform you’re using. Below are the instructions for each supported platform: For Smartermail platform: Login to the SmarterMail account using the administrator credentials. Navigate to the Domain Settings. Click New to create new email account and fill up the
Do Your Email Services Support SMTP? ✅ Yes, Our Email Services Support SMTP Our email hosting services fully support SMTP (Simple Mail Transfer Protocol) for sending emails. You can configure it with email clients like Outlook, Thunderbird, or web apps such as WordPress. 🔧 SMTP Configuration Overview SMTP Server: mail.your-domain.com Port Options: 25, 587, or
Can I bring my own license for Windows or other software to the subscribed server? We understand that some customers may prefer to use their own software licenses. You are welcome to bring your own Windows license when subscribing to our Dedicated Server, Private Cloud Hosting, or GPU Server services. However, please note that bringing
Do IPServerOne provide any cloud desktop services? Yes, IP ServerOne offers cloud desktop services with a minimum requirement of 200 users and at least a 1-year contract. If you’re interested and would like to explore this service further, please fill up our contact form at https://www.ipserverone.com/contact-us-via-chat/ so our sales team can get in touch to
How to buy / purchase Nova Cloud instance? You can buy / purchase or subscribe to a Nova Cloud instance through two channels: Customer Portal – for instant setup with hourly billing Sales Team – for customized plans with monthly, quarterly, or yearly subscriptions. Option 1: Purchase via Customer Portal (Hourly Billing) The easiest
LinkMail (Email hosting) suspension period If you don’t renew your LinkMail service by the expiry date, the system will follow this suspension lifecycle: Grace Period (Day 1–3 after expiry)You still have time to renew without any service disruption. Suspension (Starting Day 4 after expiry)If payment is not received by the 4th day, the system will
What service do you provide? Here’s a quick overview of what we provide: Cloud Hosting: NovaCloud (public cloud) and Private Cloud solutions NovaGPU: NovaGPU for AI/ML and compute-heavy tasks Backup & Recovery: Cloud backup and disaster recovery services Storage: Object Storage and NovaVault (cloud NAS) Bare Metal Servers: Dedicated physical servers for high performance Security:
Will my data be deleted when my cloud credit reaches 0? Yes, your data may be deleted if your cloud credit runs out and is not topped up in time. Here’s what happens based on the service you’re using: 1. DNS Hosting If you are using your cloud credit for DNS hosting, the service will