How to terminate my services with IP ServerOne? I have a 12-month contract. If I decide to terminate in the 11th month, what is the process? Our policy requires a 60-day advance notice for termination. If the 60-day notice is provided: You will only need to settle the remaining balance of your contract, after
FAQ: How to make payments or renew services as a secondary user? When you are assigned as a secondary user, you will receive your own Customer Portal login to assist in managing the primary account. Follow these steps to make payments or renew services: Log in to your Customer Portal using your secondary user credentials.
Are there existing Cloud Instances I can duplicate and start using? Unfortunately, there are no existing cloud instances available for duplication. However, we offer pre-configured operating system such as (RHEL, Ubuntu, Windows and etc.) that you can use to create instances or using One-Click applications function in our portal Additionally, once you have Cloud
How to request a quote for a domain bundle that includes a Wildcard SSL certificate? To request a quotation for a domain name bundle that includes a Wildcard SSL certificate, you may click here to contact our sales team or send in an email at sales@ipserverone.com Alternatively, you can also purchase these services directly
How do I create a new TXT record? Please be specific—are you setting up email verification (SPF/DKIM), site verification, or something else? Knowing this will help guide you better. To add a new TXT record, follow these steps: Login to your DNS management portal. Select the Domain you want to edit. Add a TXT Record
Why Can’t I Add an SRV DNS Record? If you’re unable to add an SRV (Service) DNS record, it could be due to several factors. Common issues include: Incorrect Format: SRV records require specific fields such as priority, weight, port, and target. Make sure that all required fields are filled out correctly. DNS Host Limitations:
Cloud Backup Troubleshooting I found that my cloud backup is not working, can you help check for me? We can definitely help you troubleshoot your cloud backup issue. However, to provide more effective assistance, we’ll need additional information from you. Could you kindly provide: Details of the Error: Let us know the exact error message
What are the difference between SSD Persistent Disks A and C? There is no difference between Persistent Disk A and Disk C as both are SSD hardware. The specification also are the same hence, feel free to choose whichever.
How can I request a quotation? Thank you for your interest in our services. To receive an accurate quotation, please provide your details via our contact form at https://www.ipserverone.com/contact-us-via-chat/. One of our sales consultants will reach out to you promptly to discuss your requirements and offer the best solutions. Alternatively, you may directly contact 0320261688
Can I renew my SSL more than 1 year? We can only offer a one-year SSL renewal, as GlobalSign allows a maximum renewal period of one year. However, please note that GlobalSign provides an extended validation period of 13 months for each renewal.