How to create proforma invoice? The IP ServerOne portal provides a simple way to create a proforma invoice, thus let us guide you through the simple steps to create a proforma invoice with ease: Log in to your IP ServerOne account. On the left menu, click ‘Billing & Payment’ to go to the Pending Payment
Who controls name server access for my domain name? Nameserver access for your domain is typically managed by your domain provider or hosting provider. If your nameservers are hosted with your domain provider, please contact them for access or assistance in updating DNS records. For nameservers hosted with your hosting provider, you may reach out
How to know my ticket status in portal? If you’ve submitted a ticket through our portal, simply go to the Help Center on the left side panel and click on My Support Ticket to view the current status. What if I sent an email instead? No worries! You can still track your ticket status.
Where to check booking ID? After submitting your Visitation Request, you can monitor its status by navigating to the My Booking section under the Data Center tab. Please note that it may take up to 24 hours to generate your booking ID, as the visitation request process involves documentation verification.
IPv6 Support in IP ServerOne Hosting and Servers Does IP ServerOne Support IPv6? Yes, IP ServerOne supports IPv6 across our hosting and server solutions. We recognize the importance of IPv6 in ensuring scalability and future-proofing your online presence. How Can I Enable IPv6 for My Services? To enable IPv6 for your hosting or server
How to request approval for an urgent visitation? For urgency of visitation, you are still required to submit the visitation request in IP ServerOne Customer Portal and ensuring that all details are correct. After submitting your request, create a support ticket to Technical Support or send an email to support@ipserverone.com to request expedited approval
Rebuild in NovaCloud Instance What does “Rebuild” mean under NovaCloud Instance? Rebuilding a NovaCloud Instance refers to the process of replacing the current operating system (OS) or configuration of the instance with a fresh installation. This action is typically performed when you need to: Reset the instance back to its original state. Install a different
Disabling Firewall How do I disable a firewall on my server? To disable a firewall on your server, follow these steps depending on the firewall application you are using: 1. Disabling Firewall on Linux (iptables/firewalld): For systems using iptables: Check the status of iptables: sudo systemctl status iptables Disable iptables temporarily: sudo systemctl stop iptables
cPanel/WHM and Other Control Panel License Options Does IP ServerOne offer cPanel/WHM plans for fewer than 30 cPanel accounts? Yes, we provide cPanel/WHM plans tailored for various needs, including options suitable for managing fewer than 30 cPanel accounts. Our plans are designed to offer flexibility and scalability to accommodate your specific requirements. Kindly refer
Why does the service period for SSL differ between the proforma invoice and the tax invoice? The difference in the service period between the Proforma Invoice and the Tax Invoice occurs because the Proforma Invoice reflects the intended purchase period at the time of placing the order, whereas the Tax Invoice is generated based