Why was my domain transferred from MYNIC to IPServerOne? MYNIC, the official registry for .MY domains, has transitioned to a Registry-Only Model and will no longer act as a registrar. As part of this policy change, all .MY domains previously managed by MYNIC have been transferred to accredited registrars, including IPServerOne, to provide better service
Can Wildcard SSL be used for multiple servers? Yes, Wildcard SSL can be used for multiple servers. However, please note that charges are calculated on a per-server basis. If you have multiple subdomains hosted on different servers, the charges will depend on the server’s location—whether it is under IP ServerOne or a third-party provider.
Can .MY domain be transferred to a non-Malaysian entity? Yes, a .MY domain can now be transferred / managed by a non-Malaysian entity. However, supporting document(s) is required for verification purposes: Malaysian Individuals: MYKAD National ID Passport Non-Malaysian Individuals: Passport National ID Driver’s License Utility Bill Companies/Organizations: Business License/Certificate issued by the respective country
Why Can’t I Modify or Delete Existing DNS Records? If you’re unable to modify or delete existing DNS records, the following could be reasons: Insufficient Permissions: You may not have the correct access level to make changes to the DNS records. Domain Locked: Some domains may be locked by the registrar to prevent unauthorized changes.
How Do I Create a New TXT Record? Please be specific—are you setting up email verification (SPF/DKIM), site verification, or something else? Knowing this will help guide you better. To add a new TXT record, follow these steps: Login to your DNS management portal. Select the Domain you want to edit. Add a TXT Record
Can I Change My Domain’s A/MX Records in the Dashboard? Yes, you can easily change your domain’s A (Address) and MX (Mail Exchange) records via our control panel. To do this: Log into the DNS Control Panel: Navigate to the DNS management section. Select Your Domain: Choose the domain for which you want to edit
How Can I Test DNS Records? You can test DNS records using online tools like DNS Checker or command-line tools such as nslookup or dig. These tools allow you to check whether your DNS records are correctly set up and view propagation status. If the records are not showing correctly, ensure the correct values are
Why Is My Website Not Resolving Despite Correct DNS Records? If your website is not resolving despite the DNS records being correctly set up, the issue could be: Caching: Local or ISP DNS caches may be outdated. Clearing your local DNS cache or waiting for the changes to propagate can resolve this. Incorrect DNS Settings:
What Does ‘DNS Propagation’ Mean? DNS propagation refers to the time it takes for DNS changes (such as updates to A, CNAME, or MX records) to be distributed and recognized by servers across the internet. During this time, different locations may see different versions of your DNS records until the changes are fully applied worldwide.
Why Did My DNS Change Not Take Effect Immediately? DNS changes usually take up to 24-48 hours to propagate fully across the internet. This delay is due to the Time to Live (TTL) settings associated with each DNS record, which dictate how long a record is cached by DNS servers. In some cases, DNS propagation