How to submit a Data Center visitation request? You can log in to IP ServerOne’s Customer Portal using your registered email address. If your account has been assigned the Visitation Role, click on “Access Management Mode” in the top bar next to the cart icon to access it as a Visitation Role. Once you
IPServerOne Contact Details General Number: 0320261688 Customer Support / Service Number: 0320261688 Technical Support: 0320261688 Sales email address: sales@ipserverone.com Customer Support email address: cs@ipserverone.com Technical Support email address: cs@ipserverone.com
FAQ on IP Address Change How Long Does It Take to Change an IP Address? The time required to change an IP address depends on several factors, including whether you’re changing the IP for a server or updating DNS records. Here’s a breakdown: How Long Does It Take to Change the IP Address
Where Can I Find the DNS Records for My Email? I’ve Just Changed My Nameservers and Need to Add Them. If you’ve recently changed your nameservers to IPServerOne, you may follow the steps below on how to obtain your email DNS record or in other words your MX, SPF and DKIM records: Check with Your
What is WHOIs privacy protection? WHOIS privacy protection helps to block personal information by replacing it with the details of a proxy or privacy service provider, shielding the domain owner’s identity from public view. This measure helps prevent spam, identity theft, and unwanted contacts while still complying with domain registration requirements.
Failure to submit termination notice and what to expect. Please be aware that if you wish to discontinue your service with IP ServerOne, a termination notice must be submitted at least 30 days prior to the service expiry date. This ensures your service is not auto-renewed and no invoice is generated. If the tax
Can I Use a Custom Image to Deploy on NovaCloud Instead of a Predefined Image? Our NovaCloud only supports predefined images by default. If you’re interested in using a custom image, feel free to reach out to our Sales team at sales@ipserverone.com for assistance. Please keep in mind, however, that we will need to
How can I extend my HDD space for cloud instance? For NovaCloud instances, you can easily extend your HDD space through the IP ServerOne Customer Portal. Once logged in, navigate to NovaCloud from the left panel and select Volumes. Choose the volume you wish to expand, click Extend, enter the desired size, and click
How much does snapshot restoration cost, and can I do it myself? The cost of snapshot restoration starts at MYR350 and varies depending on the data size and time required. Unfortunately, you cannot perform the restoration yourself. However, if you’d prefer to handle it on your own, you can manually create snapshots daily or
Can I request a refund for early contract termination? IPSERVERONE practices a non-refund policy. However, you may email billing@ipserverone.com to request a refund, which will be subject to management’s decision.