How to set up two-factor authentication (2FA) for SmarterMail email account

Introduction

This article provides a step-by-step guide on how to set up two-factor authentication (2FA) for SmarterMail email accounts. It is intended for users looking to enhance the security of their email by adding an extra layer of protection. Two-factor authentication adds an additional security step, requiring a second form of verification along with your password. This solution explains how to enable and configure 2FA within the SmarterMail webmail interface.

Prerequisites

Access to your SmarterMail email account.
A mobile device with a compatible authentication app (e.g., Google Authenticator or Microsoft Authenticator).
Ensure two-factor authentication (2FA) is enabled for your SmarterMail server by the administrator.

Step-by-Step Guide

Step 1: Log in to SmarterMail webmail

Open your web browser and go to the SmarterMail webmail login page. Enter your email address and password, then click ‘Login’.

Step 2: Access the two-factor authentication settings

1. Click on the ‘More’ button in the top menu bar. Then, select ‘Settings’.

2. Make sure you are under in Account section at the left panel. Click on ‘Enable’ button under the Two-Step Authentication section.

Step 3: Choose the verification method

1. After click on ‘Enable’ button, a Two-Step Authentication window will pop up. Click on the Verification Methods drop down menu.

2. There are two types of verification method that you can select: Recovery Email Address and Authenticator App. Select the one that applicable to your use case.

If you are selecting Recovery Email Address verification method

Recovery Email Address: This will send a verification code to the inbox of your recovery email address. Note: If you didn’t receive the verification code in your inbox, check your junk or spam folder.

1. Type your recovery email address at the Recovery Email Address input field, and second time at the Confirm Recovery Email Address input field. Then click on ‘Next’ button.

2. A verification code will send to inbox of your recovery email address. Copy the verification code and paste it at the Verification Code input field. Then click on ‘Next’ button.

3. After finished verified your verification code. You will see that the Two-Step Authentication function has been enabled.

If you are selecting Authenticator App verification method

Authenticator App: You will use an authenticator app on your mobile phone (i.e.: Google Authenticator, Microsoft Authenticator) to retrieve your verification code.

1. Type your recovery email address at the Recovery Email Address input field, and second time at the Confirm Recovery Email Address input field. Then click on ‘Next’ button.

2. Use your authenticator app to scan the QR code, and type the 6-digit verification code at the Verification Code input field. Then click on ‘Check’ button.