Email Service Downtime
Q1: Why is my email service down?
A1: There can be several reasons why your email service is down, including server maintenance, unexpected technical issues, network problems, or issues with your email provider.
Q2: How long will the email service be down?
A2: The duration of the downtime depends on the nature of the issue. For planned maintenance, we typically provide an estimated timeframe. For unexpected outages, our team is working diligently to restore service as quickly as possible. Alternatively, you may contact our customer support team for further assistance.;
Q3: What should I do if my email service is down?
A3: While we work to resolve the issue, you can try the following:
- Check the Service Status Page: Verify if you are able to browse the webmail (eg: webmail.example.com or example.com/webmail)
- Restart Your Device: Sometimes, a simple restart can resolve connectivity issues.
- Check Your Internet Connection: Ensure that your internet connection is working properly.
Q4: Who can I contact for further assistance?
A4: If you need further assistance, please contact our customer support team via:
- Phone: +603-2026-1688
- Email: support@ipserverone.com
- Portal: You may send us a ticket via customer portal: https://www.ipserverone.info/knowledge-base/submit-ticket-through-customer-portal/