Backup and Restoration Services
What Is the Typical Time Frame for Database Restoration After an Accidental Deletion?
The typical time frame for database restoration depends on factors like the size of the database, the type of backup solution, and the complexity of the recovery process. With our managed backup solutions, most databases can be restored within a few hours, provided recent backups are available. For more complex cases, the time frame may vary, and it’s advisable to contact our support team for an accurate estimate based on your specific situation.
How Often Are Database Backups Performed?
The frequency of database backups depends on the backup plan you select. We offer flexible options including daily, weekly, or custom backup schedules, depending on the needs of your business. Our managed backup services ensure that your data is always backed up according to your specified schedule, minimizing any potential data loss in the event of accidental deletion or corruption. Your data is automatically protected through tiered backups:
- Hourly backups: Retained for the last 15 hours
- Daily backups: Retained for the last 7 days
- Weekly backups: Retained for the last 4 weeks
What Happens if a Backup Fails?
In the rare event that a backup fails, our system immediately sends a notification to our technical team. We then work swiftly to identify and resolve the issue. Additionally, our systems are designed to automatically attempt a backup retry. You can rest assured that your data integrity is our top priority, and we take every measure to ensure backups are completed successfully.
Why Did My Server Not Perform a Cloud Backup?
There are several reasons why a server may not perform a scheduled cloud backup. These can include network connectivity issues, insufficient storage space, incorrect backup configurations, or temporary server issues. Our monitoring systems can help detect these problems, and in most cases, you will receive an alert if a backup fails. We recommend reviewing your server settings and contacting our support team (support@ipserverone.com) if the issue persists, so we can assist in diagnosing and resolving the issue.
Are Backup Restorations Covered Under My Hosting Plan?
Backup restoration is generally included in most of our hosting plans, particularly those with managed services. However, for specific or custom plans, there might be Smarthand charges for restoration services. We recommend reviewing your hosting plan details or contacting our sales team (sales@ipserverone.com) to confirm whether your current plan covers backup restoration.
How Do I Retrieve My Backup or Snapshot if My Database Is Corrupt?
If your database becomes corrupt and you need to restore from a backup or snapshot, simply contact our support team at support@ipserverone.com. We will provide you with the available restore points from your backup history, allowing you to select the most appropriate one. Please note that this task requires our Smarthand charges, which will incur additional charges. Our team will ensure the restoration process is handled smoothly to minimize downtime and recover your critical data.
Can I Perform a Self-Restoration of My Database?
Yes, you can perform a self-restoration of your database if you have access to our control panel, where backup files are stored. This feature allows you to restore your data quickly without waiting for support assistance. However, for complex or critical databases, we recommend reaching out to our support team (support@ipserverone.com) to ensure the restoration process is handled smoothly.