How can I connect with a live agent for assistance?
If you wish to chat with a human, you can select the “Chat with Human” option if available. If the option is not visible, you may type “human,” and our AI chatbot will guide you to connect with a live agent.
Please note that live agents are available during office hours, from 9:00 AM to 5:30 PM, Monday to Friday, excluding weekends and public holidays.
For inquiries outside of office hours:
- Our Nova AI chatbot will forward your request to the technical team via email or ticket. You can expect a response within less than 1 hour or by the same day.
- For urgent matters requiring immediate attention, you can:
- Call our 24/7 technical support hotline at 03-2026 1688.
- Submit a ticket via our portal or send an email to support@ipserverone.com for prompt assistance.
We are committed to ensuring your inquiries are addressed efficiently, no matter the time.