How Can I Get Feedback on My Request?

To receive feedback on any request you submit to IP ServerOne, you should follow these steps:

1. Submit a Support Ticket: Use our Customer Portal to log a ticket regarding your request. Clearly state the issue or request, and include all relevant details (e.g., server IP, service type, or related account information).
2. Email Our Support Team: You may also send your request directly to our support email support@ipserverone.com, ensuring that you provide sufficient details for faster processing.
3. Track Ticket Status: After submission, you can track the progress and responses through the Customer Portal. Our support team will provide feedback based on the nature of your request, typically within our standard response time.
4. Follow Up if Necessary: If you need urgent attention or have not received a timely response, you may follow up on the same ticket or escalate through the portal.