Requesting Server Restoration from a Previous Time
How can I request to restore the server from a previous time?
To request a server restoration to a previous point in time, follow these steps:
- Check Backup Availability:
- Ensure that backups are enabled for your server. If backups are part of your hosting plan or were configured manually, restoration can be processed.
- For Nova Cloud instances, confirm that automatic backups or snapshots are available.
- Contact Your Account Manager or Support Team:
- Reach out to your Account Manager or contact the Support team (support@ipserverone.com) to initiate a restoration request.
- Use the IP ServerOne Contact Page for assistance or access our live chat feature for immediate help.
- Provide Required Information:
- To facilitate the restoration, include the following details:
- Your account details (username or ID).
- The server name or ID to be restored.
- The specific date and time of the backup you wish to restore.
- To facilitate the restoration, include the following details:
- Review and Confirm:
- Our team will verify the availability of the requested backup and notify you of any potential restoration charges.
- Once confirmed, restoration will proceed as requested.
⚠️ Important Note: Restoring a server to a previous point in time will overwrite the current data on the server. Ensure that any critical information or updates made after the backup date are backed up separately to avoid data loss.