How Can I speak to the live agent?

If you wish to chat with a human, you can select the “Connect with Support Member” option if available. If the option is not visible, you may type “human” and our AI chatbot will guide you to connect with a live agent.

Please note that live agents are available during office hours, from 9:00 AM to 5:30 PM, Monday to Friday, excluding weekends and public holidays.

For inquiries outside of office hours:

• Our Nova AI chatbot will forward your request to the technical team via email or ticket. You can expect a response within less than 1 hour or by the same day.
• For urgent matters requiring immediate attention, you can:
  • Call our 24/7 technical support hotline at 03-2026 1688.
  • Submit a ticket via our portal or send an email to support@ipserverone.com for prompt assistance.

We are committed to ensuring your inquiries are addressed efficiently, no matter the time.