FAQ on Port 25 Restriction for NovaCloud

 

Why is Port 25 not allowed on NovaCloud hourly-based instances?

Port 25, commonly used for sending emails via SMTP, is restricted on NovaCloud hourly-based instances due to security concerns. The restriction helps prevent misuse for spamming and reduces the risk of your IP addresses being blacklisted.

 

Is Port 25 allowed on NovaCloud subscription-based cloud servers?

Yes, Port 25 is permitted on NovaCloud subscription-based cloud servers. This provides more flexibility for users who need to send emails directly from their server using SMTP.

 

Can I request to enable Port 25 for hourly-based cloud servers?

No, Port 25 is permanently blocked on hourly-based cloud servers. To use Port 25, you must upgrade to a subscription-based cloud server.

 

How can I send emails from hourly-based cloud servers if Port 25 is blocked?

Unfortunately, sending emails is not allowed from hourly-based cloud servers. You will need to upgrade to a subscription-based cloud server to gain email-sending capabilities and access to Port 25.

 

How do I change my NovaCloud hourly-based instance to a subscription-based cloud server?

To switch from an hourly-based instance to a subscription-based cloud server, please send an email to sales@ipserverone.com. The sales team will assist you in transitioning to a subscription plan and ensure the process is smooth.

 

Where can I find more information about NovaCloud plans?

For more details on NovaCloud services, including hourly and subscription-based plans, visit the official NovaCloud website: NovaCloud by IPServerOne.

 

Can Port 25 restrictions affect my email deliverability?

Yes, for uninterrupted email services, it is advisable to use a subscription-based cloud server if Port 25 is essential to your operations.

 

 Are there additional charges for opening port 25 on my NovaCloud?

No, there are no additional charges for opening Port 25 for subscription based NovaCloud server. However, to enable this feature if you have an hourly cloud server, you must submit a formal request to sales@ipserverone.com to change from hourly to subscription based, along with details justifying the need for Port 25 to be opened. Once the request is reviewed and approved, Port 25 will be opened without any extra cost.