What Should I Do If I Encounter an Error While Connecting to the VPN?

If you encounter an error while trying to connect to the VPN, follow these troubleshooting steps to resolve the issue:

1. Check VPN Credentials

Ensure that you are entering the correct username and password for your VPN connection.

2. Verify Network Connectivity

Make sure your internet connection is active and stable, and confirm that you can reach the VPN server.

3. Review VPN Configuration

Double-check your VPN settings, including:

• The correct server address.
• The pre-shared key or other required authentication details.

4. Check Firewall and Antivirus Settings

Ensure that your firewall or antivirus software is not blocking the VPN connection. You may need to create exceptions for your VPN client.

5. Restart the VPN Client

Close and relaunch the VPN client application to refresh the connection.

6. Contact Support

If the issue persists after following the above steps, contact our support team at support@ipserverone.com for further assistance.