🛠️ What To Do If Your Servers Are Offline

What should I do if my servers are offline?

If your servers with IP ServerOne appear to be offline, here are the key steps you should take:

1. Check Server Status via Customer Portal:

• Log into our Customer Portal to verify if your NovaCloud or Dedicated Server shows as offline or unreachable.

2. Remote Access via KVM/IPMI (for Dedicated Servers):

• If you have a Dedicated Server, try accessing it through KVM or IPMI to check for OS-level issues like kernel panic, boot errors, or resource overuse.

3. Ping & SSH Test:

• Perform a basic ping test to your server’s IP address.
• Attempt to SSH into the server to see if the service is reachable.

4. Firewall or Network Configurations:

• Ensure that firewall rules or security group settings are not blocking access to your server, especially if you have made recent changes.

5. Check for Overdue Invoices or Service Suspension:

• Sometimes services can be suspended due to billing issues. Make sure your account is in good standing via the Customer Portal.

6. Contact Our Support Team:

• If all else fails, please submit a support ticket through our Customer Portal for immediate assistance.