Why can’t I receive emails for my Domain?

 

If you’re having trouble receiving emails for your domain, several factors could be contributing to the issue. Here’s a checklist to help you troubleshoot the problem:

 

• Domain status

  It could be due to your domain was expired so the email wasn’t able to find your domain to deliver.

  • For .MY domain – https://mynic.my/whois
  • For .COM, .NET, .ORG, .ASIA, .CC, .ME domain – https://www.whois.com/whois

 

• Domain DNS configuration

  Incorrect DNS records can prevent emails from being routed correctly to your email server, especially MX record.
  You may verify your DNS configuration, and it should be showing all green by using this link – https://intodns.com/

 

• Sender blacklist check

  Sometimes it might because of the sender’s domain or IP was listed on blacklist and the email from them was rejected by the spam filter.
  You can check their domain or IP by using this link – https://hetrixtools.com/blacklist-check/

 

• Sender email authentication

  DKIM record, DMARC record and SPF record were three email authentication methods. Either one of the records were configured incorrect on sender’s domain, it could lead to the email get rejected.

 

For additional assistance or if you encounter any issues, please contact our support team at support@ipserverone.com.