Why can’t I see my cloud credit balance after purchase?
If you can’t see your cloud credit balance after making a purchase, it could be due to a few reasons:
- Delayed processing: The payment may not have been fully processed or confirmed yet at our side.
- Account synchronization issues: There may be a delay in syncing your payment with our credit platform.
- Payment failure: The transaction might not have gone through successfully.
If the payment has been completed on your side, you may contact our Customer Support team at cs@ipserverone.com to verify your cloud credit status and ensure it is synced with your customer portal account.