Troubleshooting NovaCloud Server Connectivity Issues

Why is my NovaCloud server unable to connect?

Connectivity issues with your NovaCloud server can occur for various reasons, such as configuration errors, network interruptions, or resource limitations. Below are steps to troubleshoot and resolve the issue:

 

Common Causes and Solutions

1. Network Configuration Issues:
   • Verify that your server’s IP address and network settings (subnet mask, gateway, and DNS) are correctly configured.
   • Ensure that the correct public IP or private IP is used, depending on your configuration.
   • Check the firewall or security group settings in your NovaCloud instance. Ensure the necessary ports (e.g., SSH for Linux, RDP for Windows) are open.
2. Resource Limitations:
   • Check if the server has run out of critical resources like CPU, RAM, or storage. Resource exhaustion can cause the server to become unresponsive.
   • Log in to your IP ServerOne portal to view the instance’s resource usage and consider upgrading resources if necessary.
3. Service Downtime or Maintenance:
   • Confirm if there is an ongoing maintenance activity or unexpected service outage. You can check our system status page or contact our support team for updates.
4. Misconfigured Security Rules:
   • Review your security group or firewall rules to ensure they allow inbound and outbound traffic for the required ports and protocols.
   • Temporarily disable any custom firewall rules to test connectivity.
5. Corrupted System Files or Configuration:
   • If the server is booting but still inaccessible, system files or configurations might be corrupted. Boot the instance in recovery mode and inspect logs for issues.
6. Connectivity from Your Local Device:
   • Test your local device’s internet connection.
   • Try connecting from a different network or device to rule out local network issues.
7. Domain Name Resolution (DNS):
   • If connecting via a domain name, verify that the domain’s DNS records are correctly configured and pointing to the correct IP.

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Immediate Steps to Take

1. Access the Console:
   • Log in to your NovaCloud management console via the IP ServerOne portal and access the instance’s console to check its status.
2. Restart the Instance:
   • If the server appears unresponsive, try restarting it through the NovaCloud management interface.
3. Contact Support:
   • If the issue persists after trying the steps above, contact our Support Team for further assistance. Provide details such as:
     • Server name or ID.
     • Error messages encountered.
     • Recent changes made to the server configuration.

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⚠️ Important Note: Avoid making significant changes to your instance or its configurations without proper backups, as this may result in data loss or further connectivity issues.

 

Should you have any inquiries about the guidelines, please feel free to open a ticket through your portal account or contact us at support@ipserverone.com. We’ll be happy to assist you further.