FAQ: How to make payments or renew services as a secondary user?

When you are assigned as a secondary user, you will receive your own Customer Portal login to assist in managing the primary account. Follow these steps to make payments or renew services:

1. Log in to your Customer Portal using your secondary user credentials.
2. Initially, you won’t see any services listed. To access the primary account, click the three-person icon at the top right corner of the screen.
3. From there, select the primary account you wish to manage. You will be redirected to the primary account’s Customer Portal.
4. Once inside the primary account, you can view services that are due to expire on the dashboard and proceed with payments or renewals from there.

Alternatively, you can:

• Navigate to Billing & Payment on the left-side panel to view any outstanding invoices or generate a proforma invoice for services that are expiring soon.

If you encounter any issues accessing invoices or services for renewal, please contact our customer support team by submitting a ticket or emailing us at cs@ipserverone.com.