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Introduction

Managing domain ownership and administration in SmarterMail is crucial for maintaining control over email and domain-related settings. If you need to transfer domain administrative rights to another user, follow the steps outlined below to ensure a smooth transition.

Prerequisites

• Access to the current domain administrator account in SmarterMail.
• The new administrator must have an active user account in SmarterMail.
• Ensure you have the necessary permissions to make administrative changes.

Step-by-Step Instructions

Step 1: Access the SmarterMail Admin Interface

• Log in to the SmarterMail web interface as an administrator.
  

Step 2: Navigate to the related Domain

From the main dashboard, search for the domain that you want to change the Primary Administrator and click on the domain.

Step 3: Check if There’s Another User to be The New Primary Administrator

Navigate to Accounts if there’s other user beside the Primary Administrator.

Step 4: Change the Primary Administrator

Go back to Configuration and locate the Primary Domain Administrator. Then, type the username of the other in the field to change the Primary Domain Administrator. Once confirm the changes, click Save for the changes to take effect.

Step 5: Verify the Change

The new administrator should log in to SmarterMail to confirm they have the necessary privileges.

Conclusion

By following these steps, you can successfully change the domain administrator in SmarterMail. This ensures the proper management of domain settings and email configurations. If you encounter any issues, contact your system administrator or SmarterMail support for assistance.

If you have any questions or require further assistance, feel free to open a support ticket through your portal account or contact us at +603-2026 1688. Our team is ready to assist you.