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Hello All!

Allow me to guide you on configuring Microsoft Exchange ActiveSync in Smartermail.

Step 1: Login to the Smartermail as Administrator

Step 2: Choose the domain name that you want to configure.

Once login, you need to choose the domain name that you want to configure. In this example, we will use ipserverone.com as the domain name. Click on ipserverone.com to proceed.

Step 3: Enable ActiveSync for the account

You will be inside ipserverone.com’s account now and see the page as below. You will need to scroll down until you see ActiveSync as the second picture.

If the ActiveSync Remote Wipe and ActiveSync User Management is disabled, you need to enable these two first like below:

Once you have enabled them, you need to scroll back up and press “save” to take effect.

Step 4: Impersonate the administrator for the domain

To impersonate the administrator, you will need to click “Manage” as follow:

Then choose the administrator account:

Step 5: Add the user for ActiveSync Mailboxes

Once you have impersonate the administrator, you will be in a new page. You need to choose “Domain Settings” on the top bar. Then, choose “ActiveSync Mailboxes”.

Click on “new” to add a user in the list.

A pop up will appear and you will need to type the username. Make sure the user is available in the domain’s account or you will receive error such as the second picture

Once you clicked on “save”, the username will appear in the list as follow:

And that’s the steps to configure Microsoft Exchange ActiveSync for your email.

Please send us a ticket or call us at 03-2026 1688 if you have further inquiries on this.