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FTP Upload/Download stucked

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FTP, Troubleshooting
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Introduction

Using an FTP (File Transfer Protocol) application is a convenient way to upload or download files from a server. However, you might encounter issues where file transfers take an unusually long time or fail to complete. This is often caused by network-related problems or connection issues between your computer and the server.

Since the steps to troubleshoot this issue can vary depending on the operating system (OS) you are using, this guide will walk you through the process of identifying and resolving FTP connection problems on different OS platforms. By the end of this guide, you will be able to diagnose and address common FTP-related issues to ensure smooth file transfers.

 

Prerequisite

  • Knowledge on using PING command

 

For Windows User:

  1. To test the connection, you may use Command Prompt feature on Windows. Click on the Start Button > Run > type CMD or search cmd in Windows Search
  2. Once you have entered the Command Prompt screen, type ping ftp.domainname.net.my and press enter

 

Linux and Mac User:

  1. To test the connection, you may open your terminal window
  2. Type ping ftp.domainname.net.my and press enter

 

Expected Results

Make sure the ping result got no failed error (refer below) 0%

 ping ftp.domainname.net.my
PING ftp.domainname.net.my (119.110.1XX.X0) 56(84) bytes of data.
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=1 ttl=59 time=9.08 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=2 ttl=59 time=7.41 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=3 ttl=59 time=9.71 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=4 ttl=59 time=7.80 ms
--- ftp.domainname.net.my ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 34ms

 

If the result showing Request Not Found like below that means that your network is not in good working condition.
You may try restart your network devices, eg. routers or contact your Internet Service Provider for help.

ping ftp.domainname.net.my
PING ftp.domainname.net.my (119.110.1XX.X0) 56(84) bytes of data.
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=1 ttl=59 time=9.08 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=2 ttl=59 time=7.41 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=3 ttl=59 time=9.71 ms
64 bytes from ns38.small-dns.com (119.110.1XX.X0): icmp_req=4 ttl=59 time=7.80 ms
--- ftp.domainname.net.my ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 34ms

 

Conclusion

By using the steps above, you may determine is it the network is causing the FTP session not working as smooth.

For additional assistance or if you encounter any issues, please contact our support team at support@ipserverone.com.

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