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Introduction

This guide outlines the steps for updating MX (Mail Exchange) records in the Plesk control panel. MX records are crucial for directing email traffic to the appropriate mail servers. This article is aimed at Plesk users who need to configure or modify their email settings to ensure that emails are correctly routed to their mail server. Following this guide will help prevent email delivery issues caused by incorrect MX record configurations.

Prerequisites

Before starting, ensure you have the following:

• Access to the Plesk control panel with administrative privileges.
• The MX record details you need to add. You can find this information from your email service provider or at this link.
• Basic knowledge of DNS and MX records.

Step 1: Log in to Plesk Control Panel

• Access your Plesk control panel by navigating to your Plesk URL and logging in with your credentials.
• Once logged in, select the domain for which you want to update the MX records.

Step 2: Access DNS Settings

• In the left-hand menu, click on Websites & Domains.
• Under the selected domain, click on DNS Settings. This will display the current DNS records for your domain.

Step 3: Delete the Default Email Records

• Look for the default email records, which typically include entries like mail.domain.com and domain.com with record types such as MX or CNAME.
• Select the default MX records related to email and click on Remove. This will clear out any existing mail routing settings, allowing you to add the new records.

Step 4: Add the New MX Records

• Click on Add Record to add a new MX record.

• Enter the details of the new MX records as provided by your email service provider. Typically, you will need to specify:
  • Record type: MX
  • Mail domain: This is usually left as your domain name.
  • Mail exchange server: The mail server address provided by your email service provider.
  • Priority: A numerical value that determines the order in which the mail servers are tried. A lower number indicates a higher priority.
• Click OK to save each record.

• After adding all the required MX records, click on Update or Apply Changes to finalize the configuration.

Step 5: Verify DNS Propagation

• It may take some time for the changes to propagate through the DNS system, typically up to 48 hours.
• Use a DNS lookup tool to verify that the MX records have been updated successfully.

Conclusion

By following this guide, you have successfully updated the MX records for your domain in the Plesk control panel, ensuring that your emails are correctly routed to your email server. Should you experience any issues or have further questions, please refer to your email provider’s documentation or contact their support team.

Should you have any inquiries of the guidelines, please feel free to open a ticket through your portal account or contact us at support@ipserverone.com. We’ll be happy to assist you further.