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Introduction

This knowledge base article provides a step-by-step guide on how to reboot an instance in IP ServerOne’s Customer Portal. The process is straightforward and can be completed in a few simple steps. This guide is intended for users who have basic familiarity with IP ServerOne’s Customer Portal.

Prerequisites

• Register and log in to your Customer Portal account.
• Confirm that you have an active instance currently available in the Customer Portal.

Step-by-Step Guide

Step 1: Accessing your instances

• Log in to your Customer Portal account.
• Navigate to the navigation bar on the left side and click on the ‘NovaCloud’ menu.
• From the dropdown options, select ‘Instances’ to view your current instances.

Step 2: Identifying the instance

• In the ‘Instances’ section, scroll through the list to locate the instance you wish to reboot.
• Verify the instance details, such as its name or IP address, to ensure you are selecting the correct one.

Step 3: Initiating the reboot

• Next to the instance you have selected, locate the ‘Actions’ button and click on it to display a list of available actions.
• From the dropdown menu, select ‘Reboot’. This will open a confirmation window for the reboot action.

Step 4: Choose the reboot type

• In the action window, you will see two reboot options, ‘Soft Reboot’ and ‘Hard Reboot’:
  • Soft Reboot: A graceful restart, similar to a regular operating system reboot. Use this option for standard maintenance or updates.
  • Hard Reboot: A forceful restart that stimulates the power being abruptly turned off and back on. Select this option if the instance is unresponsive or experiencing critical issues.

• Choose the appropriate reboot option based on your requirements.

• A pop-up window will appear once the reboot is initiated. Click ‘Okay’ to close the windows. You may then wait for the instance to comple the reboot process.

• After the reboot process is completed, the instance’s status will change from ‘Rebooting’ to ‘Active’.

Conclusion