Search Our Database

Introduction

Setting up automatic replies, also known as “out-of-office” or “vacation” responses, allows you to send pre-configured email responses when you’re unavailable to respond. This feature is useful for informing contacts of your absence or providing additional instructions when you’re unable to check your email. Plesk offers an easy-to-use interface for configuring automatic replies for individual email accounts.

This guide outlines the steps to configure automatic replies, manage message frequency, and forward incoming emails while you’re away.

Prerequisites

• Access to the Plesk Control Panel with email management permissions.
• An existing email account configured under your Plesk account.

Step-by-step Guide

Step 1: Navigate to the Auto-Reply Settings

1. Log in to the Plesk Control Panel.
2. Go to the Mail tab and click on the specific email address for which you want to set up automatic replies.
3. Select the Auto-Reply tab from the email address settings.

Step 2: Enable Auto-Reply and Configure Settings

1. Select the Switch on auto-reply checkbox to enable the automatic reply feature.
2. Configure the following settings:
   • Auto-reply message subject: Enter the subject line for the automatic response.
   • Message format: Choose between Plain text or HTML. It is recommended to use Plain text to ensure that all recipients can view the message, as some may not support HTML formatting.
   • Message text: Write the content of your automatic reply.
   • Forward to: If you want to forward incoming messages to another email address while the auto-reply is active, enter the forwarding address in this field.
   • Send an automatic response to a unique email address no more than (X times per day): Specify how often an automatic reply should be sent to the same recipient. The default value is 1 time per day, meaning Plesk will only send one automatic reply to the same email address in a single day, even if multiple emails are received. Adjust this value as needed.
   • Attached files: If you wish to include an attachment in your automatic reply, click Browse to select and attach the file.
   • Switch off auto-reply on (specific date): Select this checkbox if you want the automatic reply to stop on a specific date, such as the day you return from vacation. Set the desired end date.

Step 3: Save the Settings

1. Once all the configurations are complete, click OK to save your auto-reply settings.

Turning Off Automatic Replies

1. To disable automatic replies, go back to the Auto-Reply tab of the selected email address.
2. Uncheck the Switch on auto-reply option.
3. Click OK to save the changes.

Conclusion

Setting up automatic replies in Plesk is an efficient way to inform email senders of your absence or provide them with additional instructions while you’re unavailable. By following this guide, you can customize your automatic response, control its frequency, and even forward incoming emails. Turning off the auto-reply is equally straightforward when you no longer need it.

Should you have any inquiries about the guidelines, please feel free to open a ticket through your portal account or contact us at support@ipserverone.com. We’ll be happy to assist you further.