Search Our Database

Introduction

This guide explains how to manually unsuspend a domain when the Plesk control panel fails to do so. This is particularly useful for system administrators or website owners who encounter issues with Plesk’s interface when trying to manage domain suspensions. The solution involves using the command line to unsuspend the domain and restore its functionality.

Prerequisites

Before proceeding, ensure you have:

• SSH access to the server where Plesk is installed.
• Administrator credentials for both the server and Plesk.

Symptoms

The following error prompt when you try to unsuspend a domain name in Plesk control panel:

Warning: The domain is still suspended for the following reason: This user account and user's domain were suspended

Solution

1. Log in to your server via SSH. Open your preferred SSH client and connect to the server using the following command:

ssh root@<server_ip>

2. Once logged in, go to the Plesk bin directory by running the following command:

cd /usr/local/psa/bin/

3. To unsuspend a domain, run the following command:

./domain --on <your_domain.com>

Replace <your_domain.com> with the actual domain name that you want to unsuspend.

4. You can confirm that the domain has been unsuspended by running the following command:

./domain --info <your_domain.com>

Replace <your_domain.com> with the actual domain name that you want to unsuspend. The status should now show the domain as active

5.Log in to Plesk to verify.

Finally, log in to your Plesk control panel and verify that the domain is no longer suspended.

Conclusion

By following these steps, you can manually unsuspend a domain when Plesk’s control panel fails to do so. If you continue to experience issues, it may be necessary to check Plesk logs for any deeper system errors or contact support for further assistance. For additional help or if you encounter any difficulties, please reach out to our support team at support@ipserverone.com.

Article posted on 23 February 2020 by Louis